Alissa Mezzetti
Brooklyn,NY
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Woolrich, Inc
03.2020 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Approved regular payroll submissions for employees.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Studio Services Coordinator & Store Leadership Team
Shinola Detroit
Los Angeles, California
09.2016 - 02.2020
- Developed relationships with major networks such as 20th Century Fox, Turner, Disney and stylists to rebuild the studio program at The Grove location
- Generated 20% of store's goals through studio services sales.
- Lead off-site events with FOX who used our product during conferences and premieres
- Managed day-to-day floor responsibilities as part of the leadership team
- Helped launch Salesforce in our Los Angeles store
- Was in charge of our CRM program before we launched Salesforce
- Made sure associates were reaching out to top clients when new or limited edition product launched.
Wardrobe Stylist
DVF
Boston
11.2014 - 08.2016
- Participated in high volume sales while maintaining the highest sales figures in the store
- Helped to rebuild the clienteling business by reaching out to lapsed clients
- Assisted in executing visuals
- Took over the store social media accounts to help generate more footfall to the store.
Assistant Store Manager & Visual Lead
Scotch & Soda
Boston
06.2013 - 11.2014
- Used the Scotch guidelines and my own creativity to make sure the collection’s stories were portrayed to cater to our market
- Trained the team on maintaining and exceeding visual standards throughout the day
- Ensured KPI’s were communicated to the team while maintaining day-to-day floor responsibilities
- Was in charge of developing and executing a clienteling program.
Education
Hospitality Management and Administration
Newbury College
2009
Skills
- Focus and Follow-Through
- Time Management
- Program Optimization
- Originality and Creativity
- Hiring and Training
- POS Systems
- Coaching and Mentoring
- Sales Tracking
- Strategic Merchandising
- Sales Promotion
- Inventory Control
- Performance Monitoring and Evaluation
- Store Opening and Closing
- Human Resources Oversight
- Marketing and Promotions
- Retail Operations
- Complaint Resolution
- Verbal and Written Communication
Timeline
Assistant Store Manager
Woolrich, Inc
03.2020 - Current
Studio Services Coordinator & Store Leadership Team
Shinola Detroit
09.2016 - 02.2020
Wardrobe Stylist
DVF
11.2014 - 08.2016
Assistant Store Manager & Visual Lead
Scotch & Soda
06.2013 - 11.2014
Hospitality Management and Administration
Newbury College
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