Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Volunteer
SIMONE MINUS

SIMONE MINUS

Southfield,MI

Summary

Reliable Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers/members and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Sam's Club
NOVI, MI
11.2021 - Current
  • Maintained positive customer/member relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer/member concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Walked through store areas hourly to identify and proactively resolve issues negatively impacting operations.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Conducted bi-weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Optical Manager

Sam's Club
Novi, MI
09.2016 - 11.2021
  • Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Supervised and managed opticians using feedback, constructive conversations, and leading daily activities in the optical dept.
  • Explained prescriptions, optical terminology, and products to customers/members.
  • Interacted with customers/members to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Educated patients about how to adapt to, wear and care for eyeglasses.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
  • Completed detailed measurements of patients faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length

Assistant Store Manager

Sam's Club
Farmington Hills, MI
09.2008 - 09.2016
  • Maintained positive customer/member relationships by responding quickly to customer/member service inquiries.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Promoted professional growth and facilitated talent development of each front end supervisor to drive performance excellence.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas hourly to identify and proactively resolve issues negatively impacting operations.

Education

Criminal Justice

Wayne State University
Detroit, MI

Skills

  • Work Planning and Prioritization
  • Administrative Management
  • Retail Operations
  • Focus and Follow-Through
  • Business Leadership
  • Coaching and Mentoring
  • Assignment Delegation
  • Incident Reports
  • Regulatory Compliance
  • Customer/member Service
  • POS Systems Operations
  • Time Management
  • Staff Supervision
  • Goals and Performance
  • Employee Scheduling
  • Order Management

Certification

Certified in food safety

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Timeline

Assistant Store Manager

Sam's Club
11.2021 - Current

Optical Manager

Sam's Club
09.2016 - 11.2021

Assistant Store Manager

Sam's Club
09.2008 - 09.2016

Criminal Justice

Wayne State University

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