SIMONE MINUS
Southfield,MI
Summary
Reliable Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers/members and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Sam's Club
NOVI , MI
2021.11 - Current
- Maintained positive customer/member relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer/member concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Walked through store areas hourly to identify and proactively resolve issues negatively impacting operations.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Conducted bi-weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Optical Manager
Sam's Club
Novi , MI
2016.09 - 2021.11
- Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities in the optical dept.
- Explained prescriptions, optical terminology, and products to customers/members.
- Interacted with customers/members to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Educated patients about how to adapt to, wear and care for eyeglasses.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
- Completed detailed measurements of patients faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
Assistant Store Manager
Sam's Club
Farmington Hills , MI
2008.09 - 2016.09
- Maintained positive customer/member relationships by responding quickly to customer/member service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Promoted professional growth and facilitated talent development of each front end supervisor to drive performance excellence.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas hourly to identify and proactively resolve issues negatively impacting operations.
Education
Criminal Justice
Wayne State University
Detroit, MISkills
- Work Planning and Prioritization
- Administrative Management
- Retail Operations
- Focus and Follow-Through
- Business Leadership
- Coaching and Mentoring
- Assignment Delegation
- Incident Reports
- Regulatory Compliance
- Customer/member Service
- POS Systems Operations
- Time Management
- Staff Supervision
- Goals and Performance
- Employee Scheduling
- Order Management
Certification
Certified in food safety
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Assistant Store Manager
Sam's Club
2021.11 - Current
Optical Manager
Sam's Club
2016.09 - 2021.11
Assistant Store Manager
Sam's Club
2008.09 - 2016.09
Criminal Justice
Wayne State University
Certified in food safety