Alissa Nigro
Turnersville
Summary
Responseable and attentive worker. Honest individual who gets along well with others and diverse environments. Team builder who stives to take on new challenges. Adaptive problem solver, quick thinking and resolving complex issues.
Overview
12
12
years of professional experience
Work History
Manager
Cleaning Company
Wenonah, NJ
05.2020 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
Nanny/House Manager
Turnersville, NJ
01.2013 - 04.2020
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Built positive and nurturing environments to support child social and emotional growth.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
Assistant Manager
WILDhairs SALON
Williamstown, NJ
05.2013 - 03.2015
- Scheduled appointments and managed salon calendar to optimize stylist availability.
- Organized salon events and promotions, creating community engagement and attracting new clientele.
- Facilitated seamless communication channel between clients and stylists, ensuring client requirements were accurately conveyed.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
Sales Associate
Heritages
Berlin, NJ
05.2011 - 09.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Macy's
Voorhees, NJ
12.2010 - 09.2013
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Education
Cosmetology
Rizzieri Aveda School
Voorhees, NJ06.2013
undefined
Eastern Regional High School
Voorhees, NJ06.2012
Skills
Customer service
Sales
Scheduling
Time Management
Attentive
Organizational skills
Microsoft office
Answering Phones
Office management
Appointment scheduling
Strong problem solver
Calendar management
Mail management
Scheduling meetings
Timeline
Manager
Cleaning Company
05.2020 - 01.2023
Assistant Manager
WILDhairs SALON
05.2013 - 03.2015
Manager
Nanny/House Manager
01.2013 - 04.2020
Sales Associate
Heritages
05.2011 - 09.2013
Sales Associate
Macy's
12.2010 - 09.2013
Cosmetology
Rizzieri Aveda School
undefined
Eastern Regional High School