Alissa Ontiveros

Started off as a cashier moved to a cook then got offered into a manager position and became a manger

• Trained and mentored team members on food safety protocols and customer service best practices.
• Oversaw daily operations, ensuring efficient service delivery and adherence to quality standards.
• Managed inventory levels, optimizing stock control and minimizing waste through effective ordering practices.
• Implemented process improvements that enhanced workflow efficiency and reduced order wait times.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Maximized performance by monitoring daily activities and mentoring team members.
• Improved safety procedures to create safe working conditions for workers.

Cashier

• Processed customer transactions efficiently using point-of-sale systems.
• Managed cash drawer, ensuring accurate cash handling and reconciliation.
• Assisted in training new staff on operational procedures and customer service standards.
• Maintained cleanliness and organization of the front counter and dining area.
• Resolved customer inquiries and complaints to enhance overall satisfaction.
• Implemented strategies to reduce wait times, improving service efficiency during busy periods.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.

• Developed and executed membership sales strategies to increase revenue and member retention.
• Trained and mentored new sales representatives on effective sales techniques and customer engagement.
• Analyzed membership trends to identify opportunities for growth and improved service offerings.
• Collaborated with marketing team to design promotional campaigns that enhanced membership enrollment rates.
• Streamlined onboarding processes for new members, enhancing their initial experience at the gym.
• Conducted tours of facilities for prospective members, highlighting benefits and features to encourage sign-ups.