Alissa Rosales
San Bernardino,CA
Summary
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeping Lead
ABM, San
03.2020 - 07.2021
- I was in charge of my shift and their duties they needed to fulfill, worked forklift to load cardboard baylors
- Checked employees work and trained new employees.
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Held safety compliance meetings for all new and current employees.
Housekeeping
San Manuel Casino
05.2017 - 03.2018
- Keeping the game floor and machines cleaned, every now and then help vendors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
Admissions Assistant
Heritage Gardens
25271 Barton Rd
02.2015 - 04.2016
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Performed filing, billing and routing messages to appropriate people in office.
- Developed and maintained business relationships with referring agencies to increase business opportunities.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed research to collect and record industry data.
Grocery Clerk
Albertsons
06.2013 - 08.2014
- Bagging groceries, keeping store clean and receiving carts from the parking lot.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Education
Diploma -
Redlands East Valley
Phlebotomy
Phlebotomy Training Specialists
1845 S Business Center Dr.02.2023
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Skills
- CPR/AED certified ID# 4445B43D
- Cleaning and Maintenance
- Customer Relations
- Delivery Scheduling
- Floor Cleaning, Polishing and Waxing
- Orientation Conduction
- Computerized Maintenance Management
- Safety Requirements
- Customer Experience
- Enforcing Safety Protocols
- Trash Collection and Disposal
- Chemical Equipment Operation
Certification
Certified in CPR/AED ID # 4445B43D
Passed my NHA exam for phlebotomy technician certificate March 2023
Timeline
Housekeeping Lead
ABM, San
03.2020 - 07.2021
Housekeeping
San Manuel Casino
05.2017 - 03.2018
Admissions Assistant
Heritage Gardens
02.2015 - 04.2016
Grocery Clerk
Albertsons
06.2013 - 08.2014
Diploma -
Redlands East Valley
Phlebotomy
Phlebotomy Training Specialists