Alissa M. Smith
Creve Coeur,IL
Summary
Dedicated medical office assistant with over 10 years of experience delivering exceptional administrative support in fast-paced healthcare environments. Proven expertise in managing patient records, coordinating appointments, and ensuring compliance with healthcare regulations. Strong interpersonal skills foster positive relationships with patients and medical staff, enhancing overall patient satisfaction. Committed to streamlining office operations and contributing to a collaborative team atmosphere that prioritizes quality care.
Overview
8
8
years of professional experience
Work History
Contact Center Agent II
OSF HealthCare
03.2024 - Current
- I perform advanced diagnostic scheduling, X-ray, ultrasound, mammography, lab, and cardiology etc.
- I deliver exceptional customer service to patients, families, caregivers, providers, and the community during every interaction. I multitask a complex variety of patient care activities in the contact center environment, including accurate appointment scheduling and pre-registration to achieve first contact resolution and optimize patient flow.
- I communicate with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all support processes.
- I go above and beyond to make sure the patients are satisfied with the care and services they are receiving.
Medical Office Assistant
OSF HealthCare
06.2021 - 03.2024
- Multitasking in a busy Cardiology Office-Daily duties include Rooming patients, applying heart monitors, ordering supplies, prepping charts
- Data entry and spreadsheet documentation, answering phones, scheduling appts, phone triage.
- Checking patients in and out for appointments
- Pre- reg for upcoming video visit appointments
- Multiple Focus Recognition Awards
Rheumatology-Medical Office Assistant
OSF HealthCare
10.2019 - 06.2021
- Working as a medical assistant with patients that have fibromyalgia, rheumatoid arthritis, lupus etc.
- My duties include rooming patients, checking vitals, reviewing medications, and pending orders for medications for the Dr.'s or APN’s to sign off on.
- Scheduling appointments / lab appointments
- Registering patients for upcoming visits, Preparing exam room for steroid injections for patients.
Medical Office Assistant
Carle Health
05.2017 - 10.2019
- Rooming patients, checking vitals and reviewing medications to make sure everything is up to date
- Performing EKG'S and applying heart monitors
- Phlebotomy
- Excel, Word and Microsoft / Spread sheets, data entry
- Phone triage, routing and returning phone calls
Education
No Degree - Nursing
Southern New Hampshire University
Hooksett, NH10-2027
High School Diploma -
Woodruff Highschool
Peoria, IL06-2001
Skills
- Problem-solving skills
- Answering questions
- Gathering information
- Follow-up skills
- Documentation and reporting
- Remote work capabilities
Timeline
Contact Center Agent II
OSF HealthCare
03.2024 - Current
Medical Office Assistant
OSF HealthCare
06.2021 - 03.2024
Rheumatology-Medical Office Assistant
OSF HealthCare
10.2019 - 06.2021
Medical Office Assistant
Carle Health
05.2017 - 10.2019
No Degree - Nursing
Southern New Hampshire University
High School Diploma -
Woodruff Highschool
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