Rebecca Louis
Jersey City,NJ
Summary
A versatile and adaptable Customer Support Specialist, with the ability to identify and solve drawbacks through communication, organization and effective resolution.
Overview
8
8
years of professional experience
Work History
Contact Center Agent II
VNS Health Insurance
01.2023 - Current
- Accurately responds to inbound phone calls, processes customer requests and inquiries into the organization informational hub.
- Provide facilities, doctors, providers, and members with routine health care information, effective dates of coverage, claims history, deductibles and coinsurance amounts, and medical benefits
- Analyze members' or providers' account history and make the appropriate changes based on the information that is given and gathered made by the member or providers.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Patient Care Coordinator
Professional Physical Therapy
06.2021 - 01.2023
- Scheduled evaluations and procedures for patients
- Communicated with patients to ensure the best quality of care and develop care plans
- Managed logistics for patient intake and implementation of the appropriate course of treatment
- Verified patient's insurance and provided patients with a financial agreement letter.
Laboratory Assistant (contract)
Alliance Laboratories
03.2020 - 01.2021
- Received and prepared specimens for testing, disposal, and shipping
- Reviewed pending logs and investigated/resolved outstanding specimen issues
- Processed requisition forms and labeled specimens to distribute to the appropriate laboratory sections for testing.
Senior Field Supervisor Intern
DYCD
03.2019 - 09.2019
- Inspected and documented building structure, plumbing, electrical, heating systems for safety specification for compliance
- Maintained daily attendance logs of SYEP students with various sites to ensure that the students were attending their weekly meetings
- Sat in various workshops to ensure protocols and SYEP summer curriculum were being implemented and followed.
Receptionist
Staten Island Children's Museum
06.2016 - 08.2018
- Answered phone calls and provided requested information about the museum
- Opened and closed daily sales and handled all incoming cash and checks
- Provided information on the museum's safety protocols, visitor amenities, programs/performances, and exhibits
- Checked-in visitors with pre-registered tickets, sold tickets and gift shop items.
Education
Bachelor of Arts - Psychology
City College of New York of The City University of New York, The
New York, NY08.2024
Associate of Arts - Liberal Arts And Sciences
Kingsborough Community College of The City University of New York
Brooklyn, NY12.2017
Skills
- Problem-solving skills
- Customer Service
- Data Entry
- Teamwork
- Interpersonal Skills
- System Documentation
- Detail Orientated
- Data Mining
- Flexible
Timeline
Contact Center Agent II
VNS Health Insurance
01.2023 - Current
Patient Care Coordinator
Professional Physical Therapy
06.2021 - 01.2023
Laboratory Assistant (contract)
Alliance Laboratories
03.2020 - 01.2021
Senior Field Supervisor Intern
DYCD
03.2019 - 09.2019
Receptionist
Staten Island Children's Museum
06.2016 - 08.2018
Bachelor of Arts - Psychology
City College of New York of The City University of New York, The
Associate of Arts - Liberal Arts And Sciences
Kingsborough Community College of The City University of New York