Alissa Soza
World Market
Tempe,AZ
3
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Sales Associate
3 Months- Assisted customers with product selection, recommendations, and friendly service
- Processed sales transactions accurately using point-of-sale systems
- Restocked merchandise and maintained organized, shoppable sales floor displays
- Resolved customer questions and concerns with professionalism and product knowledge
- Promoted featured merchandise and seasonal offerings to increase customer interest
- Maintained visual presentation standards through zoning, facing, and signage updates
- Collaborated with team members to meet store goals and ensure smooth daily operations
Animal Care Specialist
10 Months- Assisted in educating customers on proper pet care practices and product selection.
- Maintained cleanliness and organization in animal habitats to promote a safe environment.
- Supported inventory management by tracking supplies and recommending timely reorders.
- Trained new team members on animal handling techniques and store protocols.
Store Associate
1 Year 7 Months- Provided exceptional customer service, ensuring a positive experience throughout the store and at checkout.
- Recommended products and services based on customer needs, driving merchandise and service sales.
- Maintained visual merchandising standards by stocking, facing, and recovering shelves according to floor plans.
- Executed pricing updates and promotional changes weekly and monthly to support marketing initiatives.
- Promoted customer engagement programs, including loyalty programs
- Ensured cleanliness and organization throughout the store, creating a welcoming retail environment.
- Assisted with incoming freight by sorting and staging new products for sales floor integration.
- Cross-trained and supported other departments including services, sales floor, back and front-end operations.
- Demonstrated flexibility with scheduling, including evenings, weekends, and holidays to meet business needs.
- Contributed to a culture of teamwork, inclusion, and recognition while following all company policies and procedures.
Education
Bachelor of Arts - Sequential Art
Skills
Client communication
Supply management
Customer service
Multitasking Abilities
Adaptability and flexibility
Foundational Knowledge of Traditional Art Media
Basic Proficiency in Traditional Art Techniques
Accomplishments
- Honoree of SCAD
- Honor Roll 2023-2025
- Savannah Scholarship Recipient
Accomplishments
- 3.66 GPA
- cum laude graduate
Timeline
Sales Associate
World Market
08.2026 - CurrentRead More
Animal Care Specialist
Petco
10.2025 - 08.2026Read More
Store Associate
HomeGoods
09.2023 - 04.2025Read More
Savannah College of Art And Design
Bachelor of Arts from Sequential Art
Read More