Alissa Staley Manigo
American Health Imaging (US Radiology)
Goose Creek,SC
8
years of professional experience
Detail-oriented administrative professional with over four years of experience supporting high-volume, process-driven environments. Proven ability to handle sensitive documents, verify records for accuracy, interface professionally with the public, and follow strict procedural and security requirements. Skilled in clerical operations, customer service, document review, and office systems with a strong focus on compliance and accuracy.
Work History
Remote Clerical Specialist
4 Months- Handle high-volume inbound calls while providing professional and efficient customer service.
- Verify patient insurance eligibility and benefits to support accurate registration and appointment processing.
- Assist patients with questions regarding insurance coverage, co-payments, and financial responsibilities.
- Schedule and coordinate patient appointments while maintaining accuracy and confidentiality.
- Document patient interactions and maintain accurate information in computer systems and electronic records.
- Work effectively in a remote environment while meeting productivity, quality, attendance, and call-handling metrics.
- Utilize strong communication, problem-solving, and customer service skills when addressing patient needs and concerns.
- Protect sensitive patient and insurance information in accordance with company policies and healthcare privacy requirements.
Patient Service Representative / Front Desk
1 Year 9 Months- Reviewed, verified, and maintained patient applications, identification, and supporting documentation for completeness and compliance.
- Processed payments, verified transactions, and ensured accurate financial documentation.
- Prepared, scanned, filed, and archived records in electronic systems while maintaining confidentiality.
- Interfaced directly with the public, providing guidance on documentation requirements and resolving discrepancies.
- Maintained strict adherence to privacy, security, and compliance standards.
Customer Service Representative / Floor Support
3 Years 7 Months- Processed customer requests involving sensitive personal and financial data with accuracy.
- Reviewed account documentation, corrected errors, and ensured compliance with company procedures.
- Assisted with training and mentoring staff, preparing materials and conducting support sessions.
- Maintained detailed records of customer interactions and resolutions.
Pre-Assembly & Trim Line Technician
2 Years 3 Months- Followed detailed written procedures and quality standards in a regulated environment.
- Maintained documentation accuracy and supported compliance and safety protocols.
- Performed physical duties requiring prolonged standing, walking, and lifting.
Education
High School Diploma
Skills
Document review
verification
and compliance
Mail processing
scanning
filing
and archiving
Customer-facing service and information desk support
Payment processing and transaction verification
Microsoft Office (Word
Excel
Outlook) & Google Workspace
Security awareness and confidential information handling
Ability to stand
walk
and lift up to 45 lbs as required
Timeline
Remote Clerical Specialist
HCA Healthcare
04.2026 - CurrentRead More
Patient Service Representative / Front Desk
American Health Imaging (US Radiology)
11.2024 - CurrentRead More
Customer Service Representative / Floor Support
T-Mobile Call Center
04.2021 - 11.2024Read More
Pre-Assembly & Trim Line Technician
Mercedes-Benz Vans
01.2019 - 04.2021Read More
Goose Creek High School
High School Diploma
Read More