Alissa Tapia
San Antonio
Summary
Dynamic bartender with extensive experience at JW Marriott Hill Country Resort & Spa, recognized for enhancing customer satisfaction through exceptional service and efficient bar management. Proficient in mixology and inventory control, I consistently upsold menu items, driving revenue while maintaining a clean and inviting environment. Highly reliable with strong multitasking abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
JW Marriott Hill Country Resort & Spa
02.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted with inventorying beverage stock and bar supplies.
Bartender
Bar Louie
01.2016 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Bar Louie
01.2014 - 01.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Prep Cook
Hot Head Burritos
01.2012 - 01.2014
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed..
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
Education
High School Diploma -
Vista Murrieta High School
Murrieta, CA12-2011
Skills
- Micros Proficient
- Strong multitasking
- Customer service
- Mixology
- Highly reliable
- Engaging personality
- Recipe and menu memorization
- Cleanliness and hygiene
- Inventory
Certification
- TABC
- TIPS
- Food Handler's Card
Timeline
Bartender
JW Marriott Hill Country Resort & Spa
02.2020 - Current
Bartender
Bar Louie
01.2016 - 01.2020
Server
Bar Louie
01.2014 - 01.2016
Prep Cook
Hot Head Burritos
01.2012 - 01.2014
High School Diploma -
Vista Murrieta High School
Similar Profiles
Erica MendivilErica Mendivil
Senior HR Generalist at JW Marriott Hill Country Resort & SpaSenior HR Generalist at JW Marriott Hill Country Resort & Spa
Graysen FossGraysen Foss
Lifeguard at JW Marriott San Antonio Hill Country Resort & SpaLifeguard at JW Marriott San Antonio Hill Country Resort & Spa
Grace NicholsGrace Nichols
Bell Attendant at JW Marriott San Antonio Hill Country Resort & SpaBell Attendant at JW Marriott San Antonio Hill Country Resort & Spa