Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alissa Waugh

South Charleston

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

The MacRay Company
Springfield
11.2024 - Current
  • Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Performed follow-up calls with customers to ensure resolution effectiveness and satisfaction.
  • Maintained detailed records of customer interactions and inquiries to support service quality.

Shipping and Receiving Clerk

The MacRay Company
Springfield
05.2022 - 08.2024
  • Processed inbound shipments, verifying accuracy and completeness of deliveries.
  • Maintained organized storage areas, enhancing accessibility and safety of materials.
  • Collaborated with team members to streamline shipping and receiving workflows effectively.
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Operated computers to access information related to shipping activities.

Education

High School Diploma -

Northeastern High School
South Vienna, OH
05-2024

Some College (No Degree) - Business

Bowling Green State University
Bowling Green, Ohio, OH

Skills

  • Customer relationship management
  • Issue resolution
  • Product knowledge
  • Payment processing
  • Billing procedures
  • Record keeping

Languages

Spanish
Elementary

Timeline

Customer Service Representative

The MacRay Company
11.2024 - Current

Shipping and Receiving Clerk

The MacRay Company
05.2022 - 08.2024

High School Diploma -

Northeastern High School

Some College (No Degree) - Business

Bowling Green State University
Alissa Waugh