Alissa Worley
Huntsville,AL
Summary
Dependable and self-driven customer care professional with a proven track record in leadership, dedicated to enhancing customer experiences and fostering team success. Committed to leveraging expertise in the service industry to create dynamic solutions that meet client needs and exceed expectations. A strong advocate for collaboration and continuous improvement, consistently striving to elevate service standards and drive operational excellence. Eager to contribute to a forward-thinking organization that values exceptional customer service as a cornerstone of its success.
Overview
6
6
years of professional experience
Work History
Digital Shopper
Walmart
Huntsville, AL
09.2024 - Current
- Enhance customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Manage inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Track substitutions and inform customers of changes.
- Stay current with industry trends and emerging technologies, continuously adapting strategies to maintain a cutting-edge approach to digital shopping experiences.
Data Entry Specialist
Fiverr
Remote
02.2020 - Current
- Design and customize Excel spreadsheets tailored to client specifications, ensuring functionality and ease of use.
- Develop complex formulas, macros, and VBA scripts to automate repetitive tasks and enhance spreadsheet efficiency.
- Create visually appealing dashboards and reports for data analysis and presentation.
- Maintain strict confidentiality of sensitive information, adhering to established guidelines and protocols.
Baker / Barista
Cheesecake Factory
Huntsville, AL
09.2023 - 09.2024
- Expertly crafted and decorated a variety of bakery items, including renowned cheesecakes and desserts, ensuring high-quality presentation and taste.
- Provided exceptional customer service by preparing and serving specialty coffee beverages, maintaining a welcoming and efficient environment.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Office Clerk
BGG Entertainment
Huntsville, AL
02.2023 - 09.2023
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
Shortage Control Lead
Burlington
Bronx, NY
04.2021 - 01.2023
- Transformed customer service into an art form, seamlessly handling checkouts, returns, and exchanges while skillfully upselling surveys and credit card applications.
- Spearheaded the onboarding and training of associates, turning them into shortage reduction champions.
- Leveraged SMG360 to track daily store performance and inspired the team to elevate overall customer satisfaction (OSAT) to new heights.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Business Administration & Management - Minor in Marketing
Athens State University
Athens, AL04.2025
Skills
- Proficient in Microsoft Office Suite, including advanced Excel spreadsheet functions
- Positive attitude with exceptional listening abilities
- Demonstrates a strong willingness to go above and beyond
Timeline
Digital Shopper
Walmart
09.2024 - Current
Baker / Barista
Cheesecake Factory
09.2023 - 09.2024
Office Clerk
BGG Entertainment
02.2023 - 09.2023
Shortage Control Lead
Burlington
04.2021 - 01.2023
Data Entry Specialist
Fiverr
02.2020 - Current
Bachelor of Business Administration & Management - Minor in Marketing
Athens State University