Alissa J Johnson
Altamonte Springs
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Target, excelling in issue resolution and complaint handling. Recognized for enhancing guest satisfaction through effective communication and personalized recommendations, while also mentoring new hires at Chipotle to boost team productivity. Proficient in data entry and committed to continuous improvement. I've developed strong communication and problem-solving skills in customer-focused environment, demonstrating the ability to handle diverse inquiries and resolve issues efficiently. Seeking to transition into a new field where these transferrable skills can be effectively utilized to enhance the satisfaction of others and operational efficiency. I'm committed to contributing positively to collaborative and dynamic workplaces.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
Altamonte Springs, FL
05.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining store cleanliness and organization to enhance shopping experience.
- Collaborated with team members to ensure efficient checkout processes during peak hours.
- Educated guests on promotions and product features to drive sales and improve satisfaction.
- Implemented feedback mechanisms to gather guest insights for continuous improvement efforts.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
Trainer
Chipotle
Longwood, FL
11.2022 - 05.2024
- Assisted in developing training materials for new employees.
- Supported delivery of training sessions on company policies and procedures.
- Observed and documented trainee progress during onboarding processes.
- Collaborated with senior trainers to enhance training methodologies.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05-2025
Skills
- Strong Empathy & Compassion
- Stress Tolerance
- Nutritional Understanding
- Complaint Handling
- Detail-Oriented
- Documentation & Recording
- Food Safety Knowledge
- Issue Resolution
- Time Management
- Attention to Detail
- Communication Skills
- Data Entry Proficiency
Languages
English
Full Professional
Timeline
Guest Advocate
Target
05.2024 - Current
Trainer
Chipotle
11.2022 - 05.2024
High School Diploma -
Lake Brantley High School