- Avid Reader
- Auto Repair/Restoration
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
Alissa (Jane) Hladysz
Phoenix,AZ
Summary
Detail-oriented and adaptable professional student with a strong proficiency in Microsoft Office, efficient multitasking, and strong analytical and critical thinking skills. I am eager to learn and contribute effectively in investigative forensic work, leveraging my diverse skill set and educational foundation. Seeking internship or volunteer opportunities with local police departments, coroner's offices, or forensic laboratories.
Overview
11
11
years of professional experience
Work History
Front Office Supervisor
FoundRE Phoenix
11.2021 - Current
- Experienced in front desk and customer service, providing a welcoming environment and resolving guest issues through collaboration with staff. Skilled in handling guest payments, managing financial transactions, and ensuring accurate billing for additional services. Coordinated with hotel departments to prepare rooms and maintain a clean lobby. Demonstrated strong customer service skills, maintaining a friendly demeanor and addressing guest inquiries. Supervised daily operations, trained front desk team members, and ensured high-quality service. Proactively introduced innovative ideas to improve processes and enhance customer satisfaction.
QA Supervisor
FedEx Ground
01.2021 - 08.2021
- The Quality Assurance Supervisor at FedEx ensures that operations meet company standards and regulatory requirements. Key responsibilities include supervising QA teams, conducting audits, analyzing performance data, providing staff training, driving process improvements, and resolving quality-related issues. The role focuses on maintaining high quality service and operational efficiency while ensuring customer satisfaction.
Supervisor/Tour Guide/Claim Guide
Big Thunder Gold Mine
04.2015 - 07.2021
- Teaching a range of people about The Black Hills gold rush and the process of extracting gold through multiple types of mining. Acquiring more knowledge than requested from the initial script.
Education
High School Diploma -
Hill City High School
Hill City, South Dakota01.2019
Associate of Applied Science - Forensic Science
Maricopa Community Colleges, Phoenix College
Phoenix, AZ01-2029
Skills
- Public speaking and Writing Communication
- Analytical and Critical Thinking skills
- Mathematics
- Collaboration
- Meticulous attention to detail
- Deductive reasoning
- Problem-solving expertise
- Adaptability and flexibility
- Computer literacy
- Creativity
- Issue handling
- Multitasking proficiency
- Data entry
- Staff training and development
- Listening skills
Interests
Timeline
Front Office Supervisor
FoundRE Phoenix
11.2021 - Current
QA Supervisor
FedEx Ground
01.2021 - 08.2021
Supervisor/Tour Guide/Claim Guide
Big Thunder Gold Mine
04.2015 - 07.2021
High School Diploma -
Hill City High School
Associate of Applied Science - Forensic Science
Maricopa Community Colleges, Phoenix College