Summary
Overview
Work History
Education
Skills
Websitessociallinks
References
Languages
Timeline
Generic

Beatriz Valdés Camejo

Tampa,Florida

Summary

Elevating Hotel Alba Tampa's guest experience, I leveraged expert communication and problem-solving skills to enhance service delivery, achieving notable customer satisfaction. As a Front Office Supervisor, I spearheaded staff training and development, significantly improving team efficiency and performance. My proactive approach and dedication to excellence underscore my commitment to hospitality excellence. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Front Office Supervisor

Hotel Alba Tampa
03.2024 - Current
  • Assisted in the recruiting, hiring, training, and scheduling of front office personnel
  • Ensured that all safety protocols were adhered to by the front office team members at all times during their shift duties
  • Developed strategies to increase customer satisfaction levels through improved service delivery standards
  • Monitored daily operations and evaluated performance to proactively approach backlogs
  • Coordinated with other departments within the hotel regarding day-to-day tasks and special requests made by guests
  • Trained and developed associates and supervisors to reach company goals
  • Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions
  • Provided excellent customer service to guests and visitors.

Front desk Agent

Hotel Alba Tampa
02.2023 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.


Sotherly Host

Hotel Alba Tampa
02.2023 - Current
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Reduced wait times by implementing an efficient system for managing incoming calls and prioritizing urgent requests accordingly.
  • Maintained detailed records of guest preferences in order to provide tailored recommendations during future stays, leading to enhanced guest loyalty.
  • Kept current on local events and attractions so as to provide accurate information and recommendations to guests seeking unique experiences.
  • Organized transportation services for guests upon request, ensuring timely arrivals at their desired destinations.
  • Trained new concierge staff members on best practices for delivering exceptional customer service while adhering to company standards and policies.
  • Contributed to a positive work environment within the concierge team through strong collaboration, open communication, and genuine support for one another.
  • Improved overall team performance through constructive feedback during regular staff meetings, fostering a culture of continuous improvement within the department.

Education

Medicine -

Universidad Dr. Ernesto Guevara De L…
01.2007

Skills

  • Customer Service
  • Communication Skills
  • Highly organized and efficient
  • Team Player
  • Creative Problem Solving
  • Interpersonal Communication
  • Written communication
  • Active listening
  • Attention to detail
  • Stress management
  • Problem-solving
  • Flexibility
  • Scheduling and calendar management
  • Emergency Procedures
  • Concierge services
  • Complaint Handling
  • Shift Scheduling
  • Staff Management
  • Lost and Found Management
  • Staff Training and Development
  • Front Desk Operations
  • Guest Relations Management
  • Staff Supervision
  • Oral and writing communication
  • Employee Management

Websitessociallinks

Not specified

References

  • Gigi Aloma, Front Office Manager, Hotel Alba Tampa, (813) 289-1950, kiara.wong@hotelalbatampa.com
  • Sydney Garfield, Front Office Manager, Hotel Alba Tampa
  • Kiara Wong, Front Office Manager, Hotel Alba Tampa

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Front Office Supervisor

Hotel Alba Tampa
03.2024 - Current

Front desk Agent

Hotel Alba Tampa
02.2023 - Current

Sotherly Host

Hotel Alba Tampa
02.2023 - Current

Medicine -

Universidad Dr. Ernesto Guevara De L…

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Beatriz Valdés Camejo