Brittany Bolar
Tampa,FL
Summary
Adept at fostering guest satisfaction through exceptional hospitality, I excelled as a Lead Barista at Hotel Alba Tapestry by Hilton, enhancing customer experiences even during peak times. My expertise extends to efficient espresso machine operation, underscored by a track record of maintaining high customer satisfaction scores. My versatile background in catering and hospitality roles showcases a commitment to professionalism and quality service.
Overview
6
6
years of professional experience
Work History
Lead Barista
Hotel Alba Tapestry by Hilton
04.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Diverse Hospitality Professional
The Service Companies
06.2019 - 02.2022
- Learn the duties of the position they have been hired for.
- Follow company rules and procedures.
- Help the staff successfully work through their busy season.
- Be flexible and ready to meet the needs of the employer.
- Commit to the job the way they would if it were a permanent position.
Catering Supervisor
Raymond James Stadium
06.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Setup location prior to event for attendants for quality assurance
- Communicated with management for during games and events
- Kept staff on task and assisted when needed
Skills
- Hospitality and Professionalism
- Guest Satisfaction
- Billing and Payment Processing
- Espresso Machine Operation and Maintenance
Accomplishments
- Employee of the Month
Hotel Alba Tapestry by Hilton-
August 2023
Raymond James Stadium- Bucs VS MiamiDifference Maker of Game
Timeline
Catering Supervisor
Raymond James Stadium
06.2023 - Current
Lead Barista
Hotel Alba Tapestry by Hilton
04.2023 - Current
Diverse Hospitality Professional
The Service Companies
06.2019 - 02.2022
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