Alissa M. Thompson

Executive Support & Coordination Assistant to the General Manager and Dealer Principal.

• Acted as liaison between leadership, department managers, and external partners to streamline communication and resolve issues efficiently.
• Managed confidential personnel and operational matters with discretion.
• Coordinated interdepartmental workflow to implement GM's directives across sales, service, F&I, and parts, enhancing operational cohesion.

Operations & Compliance

• Maintained compliance with dealership policies, state regulations, and manufacturer requirements.
• Prepares executive reports, performance summaries and daily/monthly CSI reports.
• Communicates policy updates and process improvements across all departments.

Financial Oversight

• Manage factory incentive schedules, validating data, resolving discrepancies, and ensuring accurate eligibility and payout processing.
• Supports financial planning cycles through reconciliation and month‑end/year‑end reporting.

Leadership & HR

• Supervised administrative staff.
• Facilitated onsite onboarding, training, and performance tracking.
• Trained new employees on company protocols and systems.
• Oversaw dealership training efforts to ensure alignment with corporate and manufacturer requirements.

Facility & Vendor Relations

• Managed vendor relationships and facility maintenance to uphold dealership standards.
• Coordinated with Facilities Area Manager.
• Managed purchase requisitions and approvals for all department equipment and supplies.