Alisson Romero
Tucson,AZ
Summary
Leader with extensive experience in healthcare operations, compliance, payroll, authorizations, and team leadership within Consumer Direct Arizona. Proven ability to support and coach staff, maintain regulatory compliance, improve processes, and ensure accountability across teams while delivering high-quality service outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Supervisor
Consumer Direct Arizona
03.2021 - Current
- Provide leadership oversight for payroll, authorizations, and claims operations, ensuring timely caregiver payment and accurate claims submission.
- Collaborate cross-functionally with Program Office, Authorizations, and Claims teams to resolve complex issues and prevent recurring errors.
- Support and coach staff through regular check-ins, performance evaluations, and real-time feedback to reinforce accountability and professional growth.
- Implement and reinforce departmental procedures to standardize workflows and improve efficiency.
- Oversee compliance with HIPAA, privacy regulations, and industry standards to identify risks.
- Recruit, interview, onboard, and train to ensure staffing readiness and operational continuity.
- Maintain oversight of records, inventory, supplies, and personnel documentation.
Administrative Coordinator II
Consumer Direct Arizona
11.2019 - 03.2021
- Supported daily payroll and authorization processes critical to caregiver compensation and service delivery.
- Navigated and troubleshot internal systems to resolve payroll discrepancies efficiently.
- Developed operational and compliance reports to maintain regulatory adherence and support organizational standards.
- Delivered exceptional customer service to internal and external clients, enhancing client satisfaction and support.
Business Support Coordinator
Banner Health
05.2018 - 04.2019
- Prepared, collated, and distributed reports accurately and on time, managing both recurring and one-time departmental projects.
- Provided administrative support to Director of Grievance and Appeals and supervisors, facilitating smooth operations and effective communication.
- Reviewed and audited documents, forms, and invoices for appropriateness, initiating corrective actions as needed to ensure compliance.
- Maintained inventory levels by tracking usage and coordinating restocking of office supplies.
Quality and Compliance Assistant
Casa de la Luz Hospice
02.2017 - 05.2018
- Conducted daily audits for Hospice Item Set to ensure compliance with Center of Medicare & Medicaid Services regulations in clinical charting.
- Supported Director of Quality and Compliance and departments in clinical information technology, quality assessment, performance improvement, and medical records.
- Generate reports from electronic medical system; monitors and provides timely feedback on missing data.
- Organized and documented department meetings to enhance communication and facilitate information sharing.
- Assist Nurse Educator by organizing webinars, main events, and providing materials as well as personnel accountability.
- Create and design the monthly department newsletter and coordinate monthly meetings with several team members to collaborate ideas.
Lead Agent
Old Navy
10.2014 - 01.2017
- Supervised recruitment process by conducting interviews and facilitating orientations.
- Collaborated with team to develop quick and effective solutions for customer issues.
- Monitored store operations and managed cash register transactions.
Insurance Representative
C3
07.2011 - 10.2014
- Investigated and analyzed customer inquiries on enrollment, eligibility, healthcare benefits, providers, and billing to ensure accurate information delivery.
- Reviewed and appealed unpaid and denied claims to secure rightful reimbursements for clients.
- Researched and corrected discrepancies in payment postings to maintain financial accuracy.
Education
Associate of Applied Science -
Pima Community College
Tucson, AZSkills
- Compliance & Risk Management
- Process Improvement
- Microsoft applications
- CRM systems
- Adobe software
- Canvas platform
- Problem Solving Analysis
- Confidentiality
- Driven work ethic
- Fluent in Spanish
- Conflict resolution
Certification
• MHFA Certificate
• CPR/FA Trainer
• SHRM Leadership Certificate
• CPR/FA Trainer
• SHRM Leadership Certificate
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Presidential Award Nominee 2025
Timeline
Administrative Supervisor
Consumer Direct Arizona
03.2021 - Current
Administrative Coordinator II
Consumer Direct Arizona
11.2019 - 03.2021
Business Support Coordinator
Banner Health
05.2018 - 04.2019
Quality and Compliance Assistant
Casa de la Luz Hospice
02.2017 - 05.2018
Lead Agent
Old Navy
10.2014 - 01.2017
Insurance Representative
C3
07.2011 - 10.2014
Associate of Applied Science -
Pima Community College