Kelsey S. Gilliard
Springfield Gardens,NY
Summary
Dynamic healthcare administration professional with over 14 years of progressive experience at NYU Langone Health, specializing in leading clerical and secretarial teams to optimize daily operations in high-volume clinical environments. Expertise in coordinating cross-departmental workflows and resolving operational challenges while maintaining a strong focus on patient-centered service. Recognized for leadership capabilities and compliance proficiency, selected for NYU Langone’s Manager Leadership Development Program (MLDP) and consistently rated as exceeding expectations. Prepared to leverage proven skills in staff supervision, scheduling, and operational oversight to enhance the efficiency of the Manhattan Cardiac Cath Lab.
Overview
15
15
years of professional experience
Work History
Administrative Supervisor
NYU Langone Health
08.2022 - Current
- Provide day-to-day management and oversight of secretarial and clerical support staff across multiple clinical areas.
- Coordinate patient scheduling, registration, and financial clearance in collaboration with Admitting, Finance, and physician practices.
- Ensure compliance with TJC safety goals, regulatory requirements, and internal policy standards.
- Conduct staff performance evaluations, manage schedules, approve timecards, and resolve employee concerns in partnership with leadership.
- Train and onboard new hires; develop resources such as workflow guides, training manuals, and scheduling trackers.
- Serve as primary administrative contact for nurse managers, assistant nurse managers, and interdisciplinary teams to streamline operations.
- Support resolution of pre-certification, billing, and documentation discrepancies by liaising with physicians’ offices and internal departments.
- Recognized for developing cross-unit workflows that improved orientation, scheduling efficiency, and staff communication.
Project Associate
NYU Langone Health
05.2018 - 08.2022
- Oversaw scheduling, compliance documentation, and onboarding for a large clinical unit.
- Acted as liaison between internal departments and external partners to coordinate initiatives, meetings, and events.
- Maintained work queues, employee records, and compliance logs to support operational accuracy.
- Contributed to payroll and scheduling initiatives, improving transparency in pay codes and staffing coverage.
- Piloted new workflows and provided operational data to improve patient satisfaction and efficiency.
Patient Unit Associate
NYU Langone Health
08.2010 - 05.2018
- Delivered frontline administrative support in a high-volume hospital unit, including admissions, discharges, and chart documentation.
- Assisted staff with timekeeping, scheduling, and inventory management.
- Provided exceptional customer service to patients, families, and visitors while ensuring adherence to hospital procedures.
Education
Bachelor of Arts - Communications
John Jay College of Criminal Justice
New York, NY05.2012
Skills
- Staff Leadership & Development: Recruitment, training, onboarding, performance reviews, and timekeeping (Kronos/MyTime)
- Operational Oversight: Scheduling, workflow optimization, project coordination, office management
- Regulatory Compliance: TJC, state-mandated training, audit readiness, documentation accuracy
- Cross-Functional Collaboration: Finance, Admitting, Medical Records, Risk Management, Nursing Admin, FGP practices
- Systems Proficiency: EPIC, PeopleSoft, MSS, Analytics Center, Tableau, Microsoft Office Suite
- Communication & Problem-Solving: Staff engagement, conflict resolution, patient experience enhancement
Affiliations
- Selected Participant, Manager Leadership Development Program (MLDP), 2024–2025
- Performance Rating: 4/5 (Exceeds Expectations), NYU Langone Health 2024 Annual Review
- NYU Langone Health Employee Service Awards (5-Year, 10-Year)
- Contributor, Patient Experience Improvement Task Force
Timeline
Administrative Supervisor
NYU Langone Health
08.2022 - Current
Project Associate
NYU Langone Health
05.2018 - 08.2022
Patient Unit Associate
NYU Langone Health
08.2010 - 05.2018
Bachelor of Arts - Communications
John Jay College of Criminal Justice
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