Alisya Cardenas
Barstow
Summary
Dynamic professional with proven expertise in customer service and interpersonal communication, honed at Walmart and other notable roles. Excelled in enhancing customer satisfaction and streamlining operations across various environments. Adept at conflict resolution and documentation, demonstrating a strong record of reliability and efficiency. Achievements include significantly improving customer engagement and operational workflows.
Overview
6
6
years of professional experience
Work History
Bakery Sales Associate
Walmart
02.2023 - Current
- Meet and exceed the company's service standards and sales goals consistently. Organizing store shelves and displays.
- Acquired the product knowledge information provided by the company to enhance the customer's shopping experience.
- Take appropriate procedures in attending to claims of customers.
- Participate in inventory management functions including the receiving procedures, transfer, pricing procedures, product counts, and physical inventories as required.
- Maintained safe food handling standards at all times.
Fulfilment Expert
Target
11.2022 - 01.2023
- Updated the Warehouse Management System, other computer systems such as a Radio Frequency (RF) device, appropriately as work is performed to ensure accurate carton count and quality of product being moved to, from, and throughout the warehouse.
- Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
- Processed freight, managed and moved inventory, while loading and shipping items to customers.
- Comprehend oral and written communication skills to effectively read labels, tickets and other product documentation
- Accurately used basic math skills along with using and operating all power equipment, warehouse technology, and others systems safely
- Anticipated problems, catch errors, and took action to complete tasks accurately and on time and communicates ways to improve quality
Process Assistant
Amazon
12.2020 - 11.2022
- Support daily management of department duties including allocation of labor, leading Quarterly syncs, assigning job duties, and communicating with internal and external suppliers.
- Tracking and reporting of ATS/ labor hours
- Assisting the floor as an associate resource, training associates, and verifying SOP compliance.
- Ensured successful area performance, through tracking reporting and feedback.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Trained, coached, and mentored staff to ensure the smooth daily adoption of new programs.
Hostess
Oggis Sports and Brewhouse
12.2019 - 12.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Receptionist
Soleil Nails and Spa
03.2019 - 01.2020
- Greeted all clients in a pleasant manner and guided them through their treatment
- Resolved customer problems and complaints.
- Scheduled/confirmed clients appointments
- Monitored the phone calls and answered any enquiries about the services of the salon
- Administered all payments for the processes and maintained a record of the sale Maintained the inventory and made orders when new stock is required
- Monitored all the client files and assisted in sending mailers for the promotions.
Education
No Degree - Natural Sciences And Mathematics
Barstow Community College
Barstow, CAHigh School Diploma -
Barstow High School
Barstow, CA06-2015
Skills
- Effective interpersonal and written communication
- Ability to multitask
- Ability to plan, organize, and execute work within a time frame
- Willingness to learn
- Clerical Support
- Integrity
- Documentation and reporting
- Adaptability
- Team collaboration
- Strong relation skills
- Critical Thinking
- Empathy
Affiliations
- Amazon Associate Safety Committee Leader
- Amazon Mental Health Affinity Chapter
Timeline
Bakery Sales Associate
Walmart
02.2023 - Current
Fulfilment Expert
Target
11.2022 - 01.2023
Process Assistant
Amazon
12.2020 - 11.2022
Hostess
Oggis Sports and Brewhouse
12.2019 - 12.2020
Receptionist
Soleil Nails and Spa
03.2019 - 01.2020
No Degree - Natural Sciences And Mathematics
Barstow Community College
High School Diploma -
Barstow High School
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