Alisya Oliver
Castroville,US,
Summary
Customer service employee with experience as a barista, server, and client support intern. I bring strong customer engagement, cross-cultural communication, conflict resolution, and POS handling skills to fast-paced environments. I keep service friendly, organized, and responsive to customer needs.
Overview
4
4
years of professional experience
Work History
Server
Woodward Marine Market
07.2026 - Current
- Deliver exceptional customer service, ensuring positive dining experiences and addressing customers' inquiries promptly.
- Collaborated with team members during busy shifts to optimize workflow and enhance guest experiences.
- Coordinated order intake with kitchen staff to enhance meal preparation efficiency.
- Utilized POS system to process customer orders to place orders, manage bills, and handle complimentary items.
- Operated cash register during shifts, ensuring accurate transactions and financial integrity.
- Monitor dining area for cleanliness and organized tables to maintain optimal guest satisfaction levels.
Barista
Alta Bakery and Cafe
02.2025 - 03.2026
- . Engage with customers to create a welcoming and friendly atmosphere.
- . Engaged with customers to foster a welcoming and friendly atmosphere, enhancing overall customer experience.
- . Responded to and resolved customer inquiries in a timely manner. Customers' questions and concerns.
- . Respond to/resolve customers' questions and concerns.
- Processed customer transactions to ensure accurate and timely service.
Centre Support Intern
Asylum Seekers Centre
08.2025 - 12.2025
- . Facilitated access to health insurance, housing, education, and financial relief resources, empowering clients to address their essential needs.
- . Assisted asylum seekers in Sydney, Australia, by connecting them with vital resources and support services, ensuring they received necessary support during their transition.
- . Partnered with team members to deliver comprehensive client support services, improving overall client experience.
- . Streamlined administrative functions by organizing files and scheduling appointments, improving overall operational efficiency.
- . Streamlined administrative tasks and ensured accurate record-keeping to enhance operational workflow.
Ice Cream Scooper
The Glass Jar Inc.
06.2022 - 02.2024
- . Ice Cream Scooper
- . Managed daily shop operations, maintaining high service standards.
- Handled cashier duties while serving coffee and pastries.
Education
Bachelor's of Arts - Literary and Cultural Studies
University of Hawaii
Honolulu12-2025
Skills
- Point of sale operation
- Customer Engagement & Service
- Multitasking
- Time Management
- Team Collaboration
- Problem Solving
- Conflict Resolution
- Written communication
- Professional demeanor
- Cross-cultural communication
- Editorial support
Availability
Open availability
References
References available upon request.
Languages
English (native)
Interests
Cultural Activities, Travels, Volunteering/Community Service, Humanitarian Aid
Timeline
Server
Woodward Marine Market
07.2026 - Current
Centre Support Intern
Asylum Seekers Centre
08.2025 - 12.2025
Barista
Alta Bakery and Cafe
02.2025 - 03.2026
Ice Cream Scooper
The Glass Jar Inc.
06.2022 - 02.2024
Bachelor's of Arts - Literary and Cultural Studies
University of Hawaii