Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chance Mackie

Castroville

Summary

Dynamic customer service professional with a proven track record at Paris Street Po Boys, excelling in cash handling and fostering customer satisfaction. Recognized for maintaining composure under pressure and training new staff effectively. Adept at multitasking and ensuring food safety, contributing to a welcoming atmosphere and positive guest experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Rusty Rooster
07.2024 - 05.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Handled cash with high accuracy and took care to check bills for fraud.

Dishwasher

Mesquite Brew Co
07.2023 - 07.2023
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Front of House Staff Member

Paris Street Po Boys
03.2021 - 12.2022
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.

Education

High School Diploma -

Dubai International School
Dubai, Umm, Suqeim, 1
06-2024

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Team player attitude
  • Multitasking and organization
  • Cash handling proficiency
  • New staff training
  • Food allergy awareness
  • Point of sale systems
  • Food safety
  • Customer relations

Certification

  • Food handlers Certification expires 2027
  • Texas Alcoholic Beverage Commission expires 2027

Timeline

Customer Service Cashier

Rusty Rooster
07.2024 - 05.2025

Dishwasher

Mesquite Brew Co
07.2023 - 07.2023

Front of House Staff Member

Paris Street Po Boys
03.2021 - 12.2022

High School Diploma -

Dubai International School