Emma Rose Costa
Castroville,CA
Summary
I am a very skilled and effective server who is able to handle high volume and VIP guests. I thoroughly enjoy my job and pour my heart and soul into every shift. I pride myself on being kind, helpful and knowledgeably about food items and all beverages.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Pepe International
08.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Server
Crabby Jim's
05.2018 - 02.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Monterey County Adult School
05-2017
Skills
- Strong work ethic
- Exceptional communication skills
- Cash handling
- Guest engagement
- Kind and honest
- Prompt and effective
- Willing to learn
- Able to take direction well
Certification
The Restaurant Launch Course.
Timeline
Server
Pepe International
08.2019 - Current
Server
Crabby Jim's
05.2018 - 02.2020
High School Diploma -
Monterey County Adult School
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