Alita Ames
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Esthetician
Intrinsic Massage and Wellness
Rexburg
05.2025 - Current
- Provided personalized skincare consultations to clients, enhancing their understanding of treatments and improving satisfaction levels.
- Conducted a variety of facial treatments using advanced techniques and products, resulting in notable improvements in skin health.
- Maintained a clean and organized treatment area, ensuring compliance with health and safety standards for optimal client experiences.
- Managed front desk operations by greeting clients, scheduling appointments, and ensuring smooth daily workflows.
- Assisted in maintaining a clean and welcoming reception area, enhancing client experiences and overall satisfaction.
- Handled client inquiries and concerns effectively, fostering a professional and supportive environment for all visitors.
Lead Esthetician
Sage Day Spa
Rexburg
02.2024 - 06.2025
- Delivered exceptional skincare treatments and personalized consultations, enhancing client satisfaction and loyalty to the spa.
- Trained and mentored junior estheticians on advanced techniques and product knowledge, improving team performance and service quality.
- Maintained cleanliness and organization of treatment rooms and equipment, ensuring compliance with safety and sanitation standards.
- Collaborated with the management team to implement promotional campaigns, driving client engagement and expanding service offerings.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Assisted with marketing campaigns to promote services offered by the spa or salon.
- Assisted with operational activities such as inventory control, loss prevention and compliance.
Assistant Store Manager
Rue 21
Idaho Falls
02.2022 - 05.2023
- Led daily operations to enhance store performance, ensuring optimal product availability and customer satisfaction.
- Supervised and trained team members, fostering a collaborative environment that improved employee productivity and engagement.
- Implemented visual merchandising standards, driving increased foot traffic and enhancing overall customer shopping experience.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Sales Associate
Harbor Freight Tools USA
Rexburg
07.2021 - 04.2022
- Assisted customers in finding products, enhancing their shopping experience and increasing overall customer satisfaction.
- Maintained organized product displays, ensuring a visually appealing environment that encouraged customer engagement.
- Restocked shelves regularly to ensure product availability, contributing to improved sales and customer convenience.
Front of House Employee
Chipotle
Longmont
10.2016 - 05.2017
- Delivered exceptional customer service by maintaining a positive atmosphere and addressing guest inquiries promptly.
- Assisted in training new employees on operational procedures, fostering a collaborative and efficient work environment.
- Ensured cleanliness and organization of dining areas, contributing to a welcoming environment for all patrons.
Front Desk Receptionist
Inspire Salon & Day Spa
Longmont
02.2016 - 10.2016
- Managed front desk operations by greeting clients, scheduling appointments, and ensuring smooth daily workflows.
- Assisted in maintaining a clean and welcoming reception area, enhancing client experiences and overall satisfaction.
- Handled client inquiries and concerns effectively, fostering a professional and supportive environment for all visitors.
Education
Ged
Rexburg, IDEsthetician - Esthetics
Paul Mitchell The School
Rexburg, ID 06.2023 - 12.2023
Skills
- Facial treatments
- Client communication
- Team training
- Promotional campaigns
- Client inquiries handling
- Sales strategies
- Customer satisfaction
- Appointment scheduling
- Cash handling
- Operational efficiency
- Workflow management
- Customer service
- Computer skills
Timeline
Esthetician
Intrinsic Massage and Wellness
05.2025 - Current
Lead Esthetician
Sage Day Spa
02.2024 - 06.2025
Esthetician - Esthetics
Paul Mitchell The School
06.2023 - 12.2023
Assistant Store Manager
Rue 21
02.2022 - 05.2023
Sales Associate
Harbor Freight Tools USA
07.2021 - 04.2022
Front of House Employee
Chipotle
10.2016 - 05.2017
Front Desk Receptionist
Inspire Salon & Day Spa
02.2016 - 10.2016
Ged