Alita Frausto
Customer Service
Fort Collins,CO
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
KFC Taco Bell
03.2022 - Current
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
House Cleaner
Sudsy Duds
01.2019 - 09.2021
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
Education
No Degree - General Studies
Douglas High School
Douglas, WY 05.2001 -
Skills
- Cash Handling
- Drawer management
- Customer Complaint Resolution
- Product Merchandising
- Merchandise Restocking
- Guest Services
- Customer Service
- Payment Collection
- POS System Operation
Timeline
Customer Service Cashier
KFC Taco Bell
03.2022 - Current
House Cleaner
Sudsy Duds
01.2019 - 09.2021
No Degree - General Studies
Douglas High School
05.2001 -