Alita Lee
Charlotte,NC
Summary
Diligent and detail-oriented healthcare billing professional with 6 years of experience in patient and physician account management, medical billing, and customer service. Proficient in Epic, with a strong understanding of HIPAA guidelines and patient support. Proven ability to work in fast-paced environments, including call centers and hybrid settings. Skilled in medical office experience, medical records, and medical billing.
Overview
10
10
years of professional experience
Work History
EBO Lead Account Representative
Meduit
01.2022 - Current
- Manage patients physicians and hospital accounts for billing, Epic access communicating with insurance companies and patients in an effort to maximize and collect on any outstanding revenue owed to Franciscan
- Daily duties include running abandon reports, updating KPI metric tracker for agents, assisting agents with claim and account escalations, faxing account documentation, create disputes/complaints, creating and updating payment plans, and maintaining strict confidentiality to HIPAA guidelines.
Benefit Verification Specialist
Lash Group
10.2019 - 11.2021
- Duties included patient-plus database customer service, assisting patients with access to eye injections, communication for elderly patients, correcting/updating patient insurance information, and following claims process guidelines with HIPAA compliance.
Customer Service Representative
IQOR
06.2017 - 10.2019
- Handled inbound/outbound calls for natural gas service, provided billing inquiries, set up payment plans, resolved customer complaints, and managed service orders for multiple accounts.
Scanner Associate
Amazon
03.2016 - 07.2017
- Fulfilling and coordinating deliveries, scanning and processing packages, unloading trucks, and meeting daily production goals in a fast-paced environment.
Claims and Benefit Specialist
BlueCross and BlueShield
04.2014 - 02.2016
- Utilized HIPAA guidelines to resolve customer inquiries, managed inbound/outbound calls, documented claims, and assisted members with co-pay assistance and medication coverage.
Education
High School Diploma -
Spring Valley High School
Spring Valley, NY06.2005
Skills
- Five years of Computer Processing Certification completed 2012 through Urban League of Central Carolinas, Charlotte, NC
- Outstanding financial literacy using Wells Fargo curriculum focusing on money management
- Data entry and 10 key operations including MS PowerPoint, MS excel Windows 2007 clerical skills, data entry
- HIPAA
- ICD-10
- Insurance Verification
- Surveillance
- Medical Scheduling
- CPT Coding
- Medical Office Experience
- Medical Billing
- Medical Records
- Epic
- EMR systems
- Communication skills
- Organizational skills
Timeline
EBO Lead Account Representative
Meduit
01.2022 - Current
Benefit Verification Specialist
Lash Group
10.2019 - 11.2021
Customer Service Representative
IQOR
06.2017 - 10.2019
Scanner Associate
Amazon
03.2016 - 07.2017
Claims and Benefit Specialist
BlueCross and BlueShield
04.2014 - 02.2016
High School Diploma -
Spring Valley High School
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