Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alitzel Rodriguez

Des Moines,IA

Summary

Front Office Assistant specializing in guest satisfaction and efficient service delivery. Expertise in managing check-in and check-out processes while providing accurate information and support. Demonstrated ability to foster positive relationships with guests and team members, enhancing service quality. Proficient in multitasking and maintaining composure in high-pressure situations, with strong computer and customer service skills.

Overview

7
7
years of professional experience

Work History

Server

PF Changs Restaurant
West Des Moines , IA
07.2024 - Current
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Prepared drinks according to standard recipes.
  • Delivered food orders promptly and courteously.
  • Checked food before serving it to customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Barista

Dunkin' Donuts
DesMoines, IA
08.2022 - 09.2025
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Operated cash registers to process customer payments.

COS

Primary Health Care Center, Okpanam, Asaba, Delta State
Des Moines, IA
05.2023 - 04.2025
  • Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
  • Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
  • Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
  • Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
  • Verified patient demographics, entered data into electronic health record system and provided support to physicians.
  • Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets.
  • Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
  • Handled correspondence, managed files and performed other clerical duties for office staff.

Server

Spaghetti Works Restaurants
Des Moines , IA
11.2019 - 03.2023
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.

Server

Dumpling Darling
Des Moines, IA
06.2018 - 11.2019
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Provided exceptional service to high volume of daily customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Education

High School Diploma -

Saydel High School
Des Moines, IA
05-2017

Some College (No Degree) -

DMACC
Des Moines

Skills

  • Cash handling
  • Time management
  • Team collaboration
  • Training staff
  • Problem solving
  • Multitasking and organization
  • Strong work ethic

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Server

PF Changs Restaurant
07.2024 - Current

COS

Primary Health Care Center, Okpanam, Asaba, Delta State
05.2023 - 04.2025

Barista

Dunkin' Donuts
08.2022 - 09.2025

Server

Spaghetti Works Restaurants
11.2019 - 03.2023

Server

Dumpling Darling
06.2018 - 11.2019

High School Diploma -

Saydel High School

Some College (No Degree) -

DMACC

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