Aliuska Fierro Padilla
3075 NE 190 ST Apt 203 Miami
Summary
Proven Administrative Assistant and Insurance Agent with a track record of enhancing customer relations and improving data management systems. At UniVista Insurance, excelled in client communication and policy renewals, boosting customer satisfaction. Skilled in Microsoft Office and adept at maintaining confidentiality, showcasing a blend of technical proficiency and interpersonal prowess.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
Holidays Louge
11.2023 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Insurance Agent
UniVista Insurance
02.2023 - 11.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
Certified Behavioral Health Case Manager Provision
Florida Certification Board
Tallahassee, FL10.2024
Costumer Service, License 440
University of Central Florida
Orlando, FL02.2023
Bachelor of Science - Accounting
Matanzas University Center
Matanzas, Cuba07.1990
Skills
- Customer Service
- Good listening, communication and writing skill
- Computer Skills
- Office Administration
- Microsoft Word, Excel, Outlook
- Meeting planning
- Customer Relations
- Documentation and Recordkeeping
- Verbal Communication
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Holidays Louge
11.2023 - 06.2024
Insurance Agent
UniVista Insurance
02.2023 - 11.2023
Certified Behavioral Health Case Manager Provision
Florida Certification Board
Costumer Service, License 440
University of Central Florida
Bachelor of Science - Accounting
Matanzas University Center
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