ALIUSKY DURAN DOMINGUEZ
Decatur,TX
Summary
Very dedicated and determine individual that excels in a fast pace work environment. Very easy going, goal oriented and when faced with challenges I'm not afraid to ask for help or work as a team.
Overview
4
4
years of professional experience
Work History
Collections Agent
WISE CREDIT LLC
Decatur, TX
09.2022 - Current
- Processed payments and applied to customer balances.
- Worked with customer to create debt repayment plan based on current financial condition.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Directed day-to-day collections functions.
Freelance Translator
Self-employed
Decatur, TX
04.2020 - Current
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Interpreted conversations between foreign language-speaking clients and others.
- Excellent communication skills, both verbal and written.
Front Desk Receptionist
HAMPTON INN AND SUITES
Decatur, TX
10.2020 - 09.2022
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted in training new team members, increasing staff competency and professionalism.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Bryan Adams High School
Dallas, TXSkills
- Persuasive Negotiation
- Outbound Calling
- Payment Arrangement
- Decision-Making
- Translating for several different departments
- Data Entry
- Customer Service
- Bilingual (English & Spanish)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Collections Agent
WISE CREDIT LLC
09.2022 - Current
Front Desk Receptionist
HAMPTON INN AND SUITES
10.2020 - 09.2022
Freelance Translator
Self-employed
04.2020 - Current
Bryan Adams High School