Alivia Antoine
Margate ,FL
Summary
Driven and adaptable professional with a strong background in healthcare and customer service. Demonstrated expertise in HIPAA compliance and exceptional people skills, leading to enhanced patient confidentiality and satisfaction.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Publix Pharmacy
12.2023 - Current
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Preformed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Physical Therapy Aide/Medical Receptionist
Park Physical Therapy
05.2023 - 11.2023
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Contributed to positive patient outcomes by closely monitoring progress and providing updates to therapists.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
Customer Service Representative
University Of Hartford
08.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer inquiries, complaints, and issues by providing insightful solutions.
- Answered customer telephone calls promptly
Education
Bachelor of Science -
University of Hartford
West Hartford, CT05.2023
Skills
- People Skills
- Reliable and trustworthy
- Organization
- Communication Skills
- Flexibility
- HIPAA Compliance
Timeline
Pharmacy Technician
Publix Pharmacy
12.2023 - Current
Physical Therapy Aide/Medical Receptionist
Park Physical Therapy
05.2023 - 11.2023
Customer Service Representative
University Of Hartford
08.2022 - 05.2023
Bachelor of Science -
University of Hartford