Alivia Aponti
Spring Hill,FL
Summary
I am a results-driven Service Manager known for exceptional productivity and efficient task completion. Having almost five years of experience, I specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Communication, problem-solving, and team collaboration, ensure smooth operations and high customer satisfaction levels. I am a hardworking employee with customer service, multitasking, and time management abilities, devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work History
Service Manger
Kassandra Brown
Spring Hill, FL
04.2022 - Current
- Supervised daily operations to ensure service quality and efficiency.
- Trained staff on customer service standards and operational procedures.
- Managed inventory and supply chain processes for seamless service delivery.
- Resolved customer inquiries and complaints with professionalism and care.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Implemented feedback mechanisms to enhance client satisfaction levels.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Motivated and supported employees to maintain low turnover.
- Ensured compliance with applicable laws and regulations related to services provided.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
Education
Springstead High School
Spring Hill, FLSkills
- Service operations
- Customer service
- Staff training
- Inventory management
- Quality assurance
- Client relations
- Process improvement
- Problem solving
- Effective communication
- Time management
- Team building
- Conflict resolution
- Sales support
- Analytical thinking
- Task delegation
- Deadline driven
- Positive attitude
Timeline
Service Manger
Kassandra Brown
04.2022 - Current
Springstead High School