Kissandra Shamer
Westland
Summary
Dynamic professional with extensive experience in service operations and employee training. Skilled in effective communication and problem-solving, contributing to improved customer satisfaction and operational performance. Ready to leverage strengths to drive team success.
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
Work History
Service manger
Speedx- rolling logistics
Romulus
04.2025 - 01.2026
- Managed daily service operations for rolling logistics processes.
- Coordinated communication between drivers and dispatch teams effectively.
- Oversaw customer service inquiries and resolved issues promptly.
- Trained new team members on service protocols and systems.
- Assisted in optimizing delivery routes for efficiency improvements.
- Collaborated with warehouse staff to ensure timely shipments.
- Developed service reports to improve operational performance insights.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
Technician
Eco shield pest control
Wixom
02.2022 - 04.2025
- Inspected properties for signs of pest infestations and potential entry points.
- Applied eco-friendly pest control treatments following safety guidelines and protocols.
- Educated clients on pest prevention techniques and maintenance strategies.
- Documented service visits and client interactions in company database accurately.
- Maintained equipment and tools to ensure optimal performance during service calls.
- Collaborated with team members to develop effective pest management plans.
- Responded promptly to client inquiries and scheduled follow-up inspections as needed.
- Assisted in training new technicians on procedures and safety practices effectively.
- Replaced defective components or parts as needed.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
Driver
Amazon
Pontiac
05.2021 - 01.2022
- Operated delivery vehicles safely and efficiently in urban environments.
- Followed designated routes to ensure timely deliveries to customers.
- Inspected vehicles daily for maintenance and safety compliance.
- Communicated with dispatch regarding delivery issues and traffic conditions.
- Loaded and unloaded packages accurately to maintain package integrity.
- Adhered to all traffic laws and safety regulations during transit.
- Assisted in training new drivers on delivery protocols and procedures.
- Maintained records of deliveries, vehicle inspections, and fuel usage.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Performed pre-trip inspection checks and reported problems to supervisor.
Education
Penn Foster Career School
Scranton, PABilling And Coding
Dorsey
Skills
- Service operations
- Customer service
- Team management
- Reporting analysis
- Route optimization
- Delivery safety
- Relationship management
- Problem solving
- Effective communication
- Employee training
- Time management
- Attention to detail
- Trustworthy and honest
- Employee training and development
- Maintenance planning
- Employee relations
Timeline
Service manger
Speedx- rolling logistics
04.2025 - 01.2026
Technician
Eco shield pest control
02.2022 - 04.2025
Driver
Amazon
05.2021 - 01.2022
Penn Foster Career School
Billing And Coding
Dorsey