Alivia Hollis
Las Vegas,NV
Summary
I've helped with my older sister who suffered a brain injury as a baby. She is developmentally delayed and has a vision impairment. I have worked on daily living tasks with her for many years to try to get her self sufficient and to rely less on family. A few things for example are, helping clean up her room or the table after we eat, sort different things, vacuum, get stuff from her room or from the kitchen.
I also make her use her words when she is trying to communicate her needs.
I will be attending UNLV in the fall of 2024 to start working towards my degree in Occupational Therapy as I've known for a long time that this is the path I am looking to go in.
In the meantime I've been working at McDonald's for 2 years and was made a shift manager a few months ago.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald's
07.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
High School Diploma -
Bishop Gorman High School
Las Vegas, NV05.2024
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Staff Motivation
- Punctual and Reliable
- Handling Customer Complaints
- Energetic and Enthusiastic
- Training and mentoring
- Delegating Work
- Customer Service
- Problem-Solving
Timeline
Shift Manager
McDonald's
07.2022 - Current
High School Diploma -
Bishop Gorman High School