Alivia Megdady
Tollesboro,KY
Summary
Accomplished Supervisor and Customer Service Representative with a proven track record, enhancing team productivity and customer satisfaction. Skilled in Microsoft Office Suite and Sawgrass, adept at management, training, and mentoring. Demonstrated success in achieving call-time standards and developing investment products, showcasing a blend of technical proficiency and interpersonal excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Citibank
02.2023 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Developed strong rapport with customers, earning their trust as their go-to bank representative for assistance on various financial matters.
- Assisted customers with their credit cards.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
US Bankcorp
01.2021 - 10.2021
- Contributed to risk management efforts, diligently monitoring transactions for suspicious activity.
- Collaborated with cross-functional teams to develop new investment products for IRA portfolios.
- Helped customers open CD's, as well cashing out CD's.
Customer Service Representative
RDI Marketing
04.2018 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled calls regarding AC cycling program, escalating to technician, as well as outbound calls to enroll new customers.
- Was apart of a company Employee activity group called EllWell that helped organize group activities for employees.
Supervisor
Convergys
06.2017 - 01.2018
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Chat support
Education
Northern Kentucky University
Newport, KYHigh School Diploma -
Milan High School
Milan, IN05.2016
Skills
- Word, Excel, PowerPoint, Onenote
- Sawgrass
- Customer Service
- Management
- Training
- Mentoring
- Sales
Timeline
Customer Service Representative
Citibank
02.2023 - Current
Customer Service Representative
US Bankcorp
01.2021 - 10.2021
Customer Service Representative
RDI Marketing
04.2018 - 08.2019
Supervisor
Convergys
06.2017 - 01.2018
Northern Kentucky University
High School Diploma -
Milan High School