Alivia Morales
Dallas,PA
Summary
Proven leader with a track record of enhancing team efficiency and customer satisfaction at Chick-fil-A through effective workflow management and exceptional people skills. Excelled in coaching and leadership, significantly improving team performance and service quality. Expert in maintaining high sanitation standards, showcasing meticulous attention to detail and robust client support capabilities.
Overview
4
4
years of professional experience
Work History
Team Leader
Chick-fil-A
Howell, New Jersey
11.2022 - Current
- Delegated work to staff, setting priorities and goals.
- Observed food safety and sanitation protocols to reduce germ spread.
- Ensured all employees followed company policies, procedures, and health regulations at all times.
- Provided leadership and guidance to team members, ensuring tasks were completed efficiently and effectively.
- Coached staff on strategies to enhance performance and improve customer relations.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Explained goals and expectations required of trainees.
- Assisted in the training of new team members to ensure proper food safety and customer service.
Employee
Howell Girls Softball League
Howell, New Jersey
06.2021 - Current
- Help meet sanitation requirements by cleaning everything to the furthest extent after every shift worked.
- Cooking, serving, and preparing food for others.
- Handling money.
- When the owner of the stand leaves I am in charge
Education
Some College (No Degree) - Speech- Language Pathology
Misericordia University
Dallas, PASkills
- Workflow management
- People management
- Team supervision
- Coaching
- Attention to detail
- Leadership
- Evaluating employee work
- Client support
Accomplishments
- Honors all throughout high school
- Honor roll my first semester of college
- Promoted twice at Chick-Fill-A within 2 months
- 2x award recipient of the "Blue and Grey award" at my high school. Show casing someone who is a team leader and wants to help others get better.
Timeline
Team Leader
Chick-fil-A
11.2022 - Current
Employee
Howell Girls Softball League
06.2021 - Current
Some College (No Degree) - Speech- Language Pathology
Misericordia University