Yurem Marquez
Rogers,AR
Summary
Dedicated Team Leader experienced in quality assurance initiatives and issue resolution. Achieved team performance improvements through effective delegation, training, and communication. Focused on fostering a collaborative environment while adhering to safety protocols and maintaining high standards of work ethic and punctuality.
Overview
4
4
years of professional experience
Work History
Team Leader
Chick-fil-A
Rogers, Arkansas
09.2025 - Current
- Facilitated training sessions that boosted team performance and efficiency.
- Created training materials to streamline employee onboarding and enhance skill development.
- Partnered with management to assess and address training needs and gaps.
- Trained and mentored team members on customer service best practices.
- Offered training and support to keep team members motivated and working toward objectives.
- Supervised daily operations and ensured adherence to company standards.
- Delegated daily tasks to team members to optimize group productivity.
- Managed customer inquiries and resolved issues promptly and professionally.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Fostered a positive work environment through effective communication and teamwork.
Concessions Worker
Wright’s Barbeque
Rogers
06.2024 - Current
- Operated cash register and processed customer transactions accurately.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Assisted customers with menu selections and provided friendly service.
- Restocked supplies during shifts to ensure availability for staff and customers. and replenished inventory during shifts.
- Coordinated with team members to enhance service flow during peak periods, contributing to efficient operations.
- Prepared and served food items efficiently at Wright's Barbeque.
- Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
- Communicated effectively with co-workers to ensure smooth operation of concessions stand activities.
- Delivered exceptional customer service during high-volume, fast-paced operations, ensuring satisfaction.
- Adhered to health department regulations regarding food handling practices.
- Received deliveries of food items and stocked shelves accordingly.
- Prepared items according to written or verbal orders while working on several different orders.
Community Service Volunteer
Rogers High School-arkansas
Rogers, AR
03.2023 - 03.2023
- Collaborated with faculty to enhance awareness of volunteer opportunities and resources available to students.
- Assisted clients in accessing food, clothing, and essential resources to support their immediate needs.
- Instilled values in young people to empower them to make ethical and moral choices.
- Collaborated with faculty to promote volunteer opportunities and resources.
- Leveraged social media to engage and increase volunteer community.
Education
Heritage High School
Rogers, ARSkills
- Customer service
- Food preparation
- Order fulfillment
- Payment processing
- Inventory management
- High-volume service
- Order coordination
- Time management
- Multi-tasking
- Team collaboration
- Team leadership
- Employee training
- Staff development
- Performance assessment
- Workflow management
- Task coordination
- Conflict resolution
- Effective communication
- Active listening
- Bilingual communication
- Professional courtesy
- Reliability and punctuality
- Team player
- Sanitizing
- Surface cleaning
- Resource allocation
- Decision-making
- Goal setting
- Performance improvement
- Workflow management
- Performance improvement
- Relationship building
- Daily workflow improvement
Accomplishments
- 4.0 gpa through middle and freshman year
Languages
Spanish
References
References available upon request.
Timeline
Team Leader
Chick-fil-A
09.2025 - Current
Concessions Worker
Wright’s Barbeque
06.2024 - Current
Community Service Volunteer
Rogers High School-arkansas
03.2023 - 03.2023
Heritage High School