ALIVIA PELAYO
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
8
8
years of professional experience
Work History
General Manager
Bojangles' Famous Chicken 'n Biscuits
Las Vegas
03.2025 - Current
- Oversaw daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure seamless functionality.
- Facilitated regular meetings with senior management to align on progress against established objectives, driving strategic initiatives.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Developed team building activities that fostered collaboration among departments, enhancing overall workplace morale.
Shift Lead Food Server
Napoli's Italian Restaurant
Las Vegas
10.2020 - 01.2023
- Shift Lead and Server at a fast-paced Pizza & Italian Restaurant providing exceptional customer service and ensuring a pleasant dining experience for guests.
- Managed expo of to-go orders, served meals, and bused tables efficiently to enhance customer satisfaction.
- Coordinated with kitchen staff to ensure accurate and timely order preparation per customer specifications.
- Managed store operations during the absence of Store Manager or Assistant Manager.
Steakhouse, Banquet and Cafe Server
Railroad Pass Casino/Desimone Steakhouse
05.2018 - 05.2022
- Food Server at a fast-paced Casino Cafe and Steakhouse.
- Provided attentive service for private banquet functions, contributing to successful event execution and guest enjoyment.
- Delivered exceptional customer service, fostering positive dining experiences and encouraging repeat patronage.
- Obtained letter of recommendation from executive chef.
Cocktail/Food Server
Rio Hotel and Casino
- Provided exceptional, friendly, and efficient service to guests in 240-person showroom, enhancing overall guest experience.
- Served on average 120 guests per day, up to 60 at the same time.
- Delivered exceptional service to guests in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Managed customer orders using point-of-sale system for efficient service.
Skills
- Client relationship management
- Operational compliance
- Operational efficiency
- Team leadership
- Staff supervision
- Team motivation
- Productivity monitoring
- Daily reports
- Customer service focus
Timeline
General Manager
Bojangles' Famous Chicken 'n Biscuits
03.2025 - Current
Shift Lead Food Server
Napoli's Italian Restaurant
10.2020 - 01.2023
Steakhouse, Banquet and Cafe Server
Railroad Pass Casino/Desimone Steakhouse
05.2018 - 05.2022
Cocktail/Food Server
Rio Hotel and Casino