Ryan Martin
Sussex
Work Preference
Summary
Results-driven General Manager with a proven track record in operations management, team leadership, and customer relations. Expertise in problem resolution and training development, leading to enhanced team performance and increased customer satisfaction.
Overview
1
1
Certification
28
28
years of professional experience
1
1
Language
Work History
General Manager
Marshall Auto Body
01.2007 - 09.2026
- Oversaw daily operations, aligning workflow efficiency with high-quality service delivery.
- Implemented strategic initiatives to enhance customer satisfaction and support retention rates.
- Directed team performance by providing mentorship and targeted training to strengthen skill sets.
- Directed financial management, optimizing budgets to strengthen profitability and resource allocation.
- Analyzed operational processes, identifying areas for improvement to streamline production efficiency.
- Managed budget implementations, employee reviews, training, schedules.
Estimator
Gerber Collision
01.2003 - 01.2007
- Utilized estimating software to ensure accurate material and labor cost calculations.
- Evaluated vehicle damage and prepared detailed cost estimates for repair services.
- Collaborated with insurance adjusters to facilitate timely claims processing.
- Analyzed industry trends to optimize pricing strategies and enhance competitiveness.
F-16 Crew Chief
USAF
03.1999 - 03.2006
- Managed maintenance and repair operations for F-16 aircraft, ensuring optimal performance and safety compliance.
- Led troubleshooting efforts to resolve complex technical issues, enhancing aircraft readiness and mission capability.
- Supervised a team of technicians, providing mentorship and training on advanced maintenance procedures and best practices.
- Implemented process improvements that reduced turnaround time for aircraft servicing, increasing operational efficiency.
Education
High School Diploma -
Oconomowoc High School
Oconomowoc, WI06-1998
Skills
- Operations management
- Staff management
- Client relationship
- Collaborative teamwork
- Leadership effectiveness
- Project scheduling
- Employee development
- Team management
- Problem resolution
- Time management
- Performance metrics
- Client engagement
- Employee training
- Client relationship management
- Relationship building
- Team leadership
- Employee development
Accomplishments
came up with and executed ways to make cycle time shorter and repairs move efficiently.
under my watch, the business grew every year.
Certification
I car, ASE, Tesla, Rivian, Honda, Acura.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Full Professional
Interests
Fitness
Sports
Timeline
General Manager
Marshall Auto Body
01.2007 - 09.2026
Estimator
Gerber Collision
01.2003 - 01.2007
F-16 Crew Chief
USAF
03.1999 - 03.2006
High School Diploma -
Oconomowoc High School