Results-oriented logistics and operations professional with extensive experience in dispatch coordination and management. Emphasizes team collaboration to achieve reliable performance and adaptability in progressive environments. Skilled in communication, problem-solving, and multitasking, with proven ability to excel in high-pressure situations.
Work History
Dispatch Operator
2 Years
Reichert Bus Service | 08.2024 - Current
Directed dispatching, routing, and tracking of 80 fleet vehicles.
Trained new dispatch staff on operational procedures and software systems for effective performance.
Implemented new protocols for handling emergency situations, improving overall safety measures within the organization.
Managed conflict resolutions with clients, drivers and other personnel to encourage professional relationships.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Security Forces Supervisor
2 Years 1 Month
Minnesota Air National Guard | 07.2024 - Current
Trained and mentored junior security forces personnel to apply principles of mission planning, operational security and field skills.
Improved overall security posture through proactive threat mitigation strategies and thorough risk assessments, addressing vulnerabilities effectively.
Developed and maintained operational plans and strategies to support security objectives.
Developed security plans and procedures to protect personnel and assets.
Decreased potential threats by maintaining strict access control procedures for personnel, vehicles and facilities.
Command Support Staff
1 Year 3 Months
Department of the Air Force | 04.2023 - 07.2024
Supported management staff by scheduling appointments and events, training employees, preparing agendas, and maintaining administrative and financial records.
Served as the primary point of contact for facilitating operational and administrative tasks including the onboarding and supervising of new employees.
Acted as the primary point of contact for facilitating operational and administrative tasks, including onboarding and supervising new employees.
Managed company finances for 230 employees; maintained a record of 100% compliance with program regulations involving identifying and reporting discrepancies.
Coordinated communication with outside organizations to support operational needs.
Vehicle Control Officer
1 Year 5 Months
Department of the Air Force | 11.2021 - 04.2023
Coordinated multi-agency dispatch of vehicles, equipment, and personnel to ensure timely operations.
Coordinated with multiple agencies involved in the dispatch of vehicular, equipment, and personnel movements.
Maintained comprehensive documentation for vehicle control operations, including fuel logs and maintenance records, to support compliance and operational efficiency.
Planned work assignments, staffing, and equipment allocations to optimize transportation and operational effectiveness.
Missile Security Operator
11 Months
Department of the Air Force | 12.2020 - 11.2021
Created specialized training programs to enhance team proficiency and cohesion in nuclear security operations.
Trained personnel on enforcement of laws, regulations, policies, and procedures for nuclear security operations.
Developed and implemented contingency plans for unexpected changes in mission parameters and objectives.
Formulated and executed contingency plans for adapting to unexpected changes in mission parameters and objectives.
Education
Associate of Arts
Central Lakes College | Brainerd, MN | 05-2020
Associate of Science - Criminal Justice
Community College of The Air Force | Montgomery, AL