Alix Burke
Broomfield,CO
Summary
Results driven General manager with 2 years experience in food service management and one year of experience in spa management. Pertaining skills include resilient, detail oriented, adaptable, displays good guidance and communication practices.
Overview
2027
2027
years of professional experience
Work History
General Manger
Einsteins Bros Bagels
Boulder, Colorado
08.2023 - Current
- Managed daily bakery operations, enhancing service speed and efficiency.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed inventory levels to maintain product availability and reduce waste.
- Coordinated employee scheduling, balancing labor costs with optimal coverage during peak periods.
- Directed safety operations, maintaining a clean work environment to comply with FDA and OSHA standards.
- Secured ServeSafe Certification to ensure compliance with food safety standards.
Customer Service Consultant
360 Credit Consulting
Broomfield, CO
03.2023 - 08.2023
- Explained credit reports and scoring factors to enhance client understanding.
- Educated clients on credit management strategies and best practices.
- Maintained detailed records of client interactions and case progress to ensure effective follow-up.
- Followed up with clients on credit status updates to support informed decision-making.
- Assisted clients with credit inquiries and dispute resolutions.
International Account Representative
TQL
Denver, Colorado
07.2022 - 03.2023
- Managed coordination for various forms of transportation; railway, air freight, and SSL.
- Managed customer relationships to ensure satisfaction and retention.
- Coordinated international shipments and logistics with various transportation experts.
- Coordinated with internal teams to ensure timely delivery of products or services.
- Assisted clients in navigating customs regulations and documentation requirements.
Assistant Clinic Manager
Massage Envy
Superior, Colorado
2020 - 2022
- Provided exceptional customer service while coordinating service bookings for clients.
- Assisted clients with product and add on recommendations based on their needs.
- Received phone calls to assist clients in scheduling, rescheduling/cancelling appointments as well as any membership/account management needs.
- Resolved customer complaints promptly to maintain client satisfaction.
- Maintained high standards of cleanliness to ensure a relaxing visit for clients.
- Coordinated staff schedules to enhance service efficiency on high-demand days.
- Oversaw supply ordering and maintained inventory.
- Developed retention strategies for long-term membership holders during COVID lockdowns.
Education
High School Diploma -
Colorado Connections Academy
Englewood, CO12-2018
Skills
- Operations management
- P&L management
- Budgeting and cost control
- Inventory management
- Logistics coordination
- Employee scheduling
- Staffing
- Customer service
- Service recommendations
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Health compliance
- Credit management
- Product knowledge
- Cleanliness standards
Timeline
General Manger
Einsteins Bros Bagels
08.2023 - Current
Customer Service Consultant
360 Credit Consulting
03.2023 - 08.2023
International Account Representative
TQL
07.2022 - 03.2023
Assistant Clinic Manager
Massage Envy
2020 - 2022
High School Diploma -
Colorado Connections Academy