Alix Dalmasso
Milan,IL
Summary
I am skilled in using various software, typing, and taking calls that lead patients to the correct solution. I have only worked in settings with a fast paced environment so this has led to adaptability and problem-solving capabilities. I have gained the ability to maintain composure and empathy in challenging circumstances, contributing to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
MercyOne Genesis
Davenport , IA
10.2023 - Current
- Greeted patients with kindness and compassion to enhance patient experience.
- Handled phone calls regarding insurance, billing, medical records, and medical care-related questions.
- Maintained the cleanliness of the office area at the beginning and end of each shift, and kept up with tasks throughout the shifts.
- Organized file cabinets for easy, orderly access.
- Collaborated with front and back office staff to support seamless workflow.
- Maintained safety protocol.
Bartender
The Office Bar & Lounge
Davenport, IA
01.2023 - 04.2023
- Learned how to handle difficult situations in a timely and calm manner.
- I served customers their drinks and took payment accordingly.
- Worked and cleaned in a fast-paced environment.
Barista
Atomic Coffee Bar
Bettendorf, IA
04.2021 - 08.2022
- I memorized a long list of coffee drinks and energy drinks to serve customers.
- Provided a fun environment while working under stressful situations.
- Collaborated with team members to ensure smooth service flow.
- Maintained cleanliness and organization of the coffee bar area.
Restaurant Hostess
Monarch Kitchen and Bar
Davenport , IA
03.2020 - 04.2021
- Greeted and seated guests promptly upon arrival at Monarch Kitchen and Bar.
- I made sure guests felt welcomed, and I handled any discomfort during wait times.
- Maintained cleanliness and organization of the host stand and entry area.
- I offered any help to guests, as well as other staff, when needed.
- Handled calls about reservations, as well as take-out orders.
Education
Bachelor of Science - Environmental Science
University of Arizona
Tucson, AZ08-2026
Associate of Science -
Scott Community College
Bettendorf, IA08-2024
Skills
- Effective communication
- Team collaboration
- Quick learner
- Leader
- Environmental assessment
- Clerical support
- Effective planning
- Proficient in Microsoft
Accomplishments
- Presidents list at Scott Community College.
- Upholding a 3.5 GPA in my bachelors program.
- Received recognition from my peers and supervisors at Mercyone Genesis.
Certification
- Basic Life Support
References
References available upon request.
Timeline
Front Office Receptionist
MercyOne Genesis
10.2023 - Current
Bartender
The Office Bar & Lounge
01.2023 - 04.2023
Barista
Atomic Coffee Bar
04.2021 - 08.2022
Restaurant Hostess
Monarch Kitchen and Bar
03.2020 - 04.2021
Bachelor of Science - Environmental Science
University of Arizona
Associate of Science -
Scott Community College