Hospitality Professional
Open To Work
Alix Duvall
Home2 Suites By Hilton
Evansville,IN
Work Preference
Job Search Status:
Open to workWork Type
Full TimeLocation Preference
On-SiteLocation:
Evansville, IN, USEvansville, INOpen to relocation:
YesImportant To Me
Work-life balanceCompany CulturePaid time offHealthcare benefitsSummary
Results-driven professional with extensive experience in guest relations and customer service. Known for implementing effective training programs and optimizing operational processes to enhance guest satisfaction. Committed to fostering a culture of teamwork and high service standards.
3
years of professional experience
Work History
Assistant General Manager
2 Years 1 Month- Streamlined check-in/check-out processes, enhancing guest experience through improved efficiency.
- Assisted in daily operations and oversaw a staff of over 20 employees across two hotels to ensure optimal guest satisfaction and service quality.
- Coordinated staff schedules to maintain efficient staffing levels and meet operational needs.
- Monitored inventory levels, ensuring adequate supplies for guest amenities and hotel functions.
- Implemented training programs for new staff, fostering a culture of service excellence and teamwork.
- Analyzed guest feedback to identify areas for improvement and enhance overall service delivery.
Front Desk Manager
11 Months- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Supervised team performance, providing training and support to enhance service quality.
- Implemented procedures to improve guest satisfaction scores through feedback analysis.
- Coordinated with housekeeping and maintenance departments for efficient room readiness.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Night Auditor
3 Months- Oversaw night audit processes, confirming financial accuracy and adherence to company policies.
- Reconciled daily revenue reports, identifying discrepancies and resolving issues efficiently.
- Oversaw front desk operations during nighttime shifts, delivering exceptional guest service and support.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Education
High School Diploma
- Extracurricular Activities: Theatre
- Rose Curtain Players Member
Skills
Front desk operations
Guest relations
Customer service
Cash handling
Revenue management
Problem-solving
Leadership development
Multitasking and organization
Timeline
Assistant General Manager
Home2 Suites By Hilton
05.2024 - 06.2026
Front Desk Manager
Home2 Suites By Hilton
06.2023 - 05.2024
Night Auditor
Home2 Suites By Hilton
03.2023 - 06.2023
Owensboro High School
High School Diploma