Monica Patterson
Hyatt Place Denver-South/Park Meadows
Aurora,CO
28
years of professional experience
I'm a constantly learning leader with a proven track record, enhancing front office operations through effective staff training and development in customer service. Excelled in operations management and financial reporting, achieving significant improvements in team performance and guest satisfaction. Skilled in conflict management and attention to detail, consistently exceeding employer expectations.
Work History
Assistant General Manager
1 Year 3 Months- Directed front office, housekeeping, and food service operations to maintain consistent guest satisfaction.
- Coordinated staff scheduling, training, and performance feedback to support smooth daily coverage.
- Monitored service standards and resolved guest concerns to protect brand reputation.
- Collaborated with department leaders to improve labor control and operational efficiency.
- Oversaw inventory ordering, vendor coordination, and supply levels for property readiness.
- Implemented process improvements that strengthened communication across hotel departments.
- Supported budget planning, expense review, and forecast accuracy for leadership decisions.
- Ensured compliance with safety, cleanliness, and hospitality policies throughout property operations.
- Handled cash drawer audit and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Handled EOM and weekly GM reporting.
Assistant Operations Manager
2 Years 3 MonthsRoving Operations Manager
1 Year 9 MonthsCustomer Resolution Manager
6 Years 1 MonthAdministrative Legal Assistant
6 Years 10 MonthsFront Office Supervisor
10 MonthsFront Desk Agent
2 Years 6 MonthsEducation
BBA - Business Management And Accounting
Skills
Front desk operations
Room quality management
Guest relations management
F&B operations
Revenue management
Budget forecasting
Expense management
Inventory oversight
Operations management
Employee management
Staff training and development
New hire training
Employee supervision
Scheduling
Front office administration
Calendar coordination
Conflict management
Sales support
Attention to detail
Customer service
Timeline
Assistant General Manager
Hyatt Place Denver-South/Park Meadows
07.2025 - CurrentRead More
Assistant Operations Manager
The Benson Hotel & Faculty Club
03.2023 - 06.2025Read More
Roving Operations Manager
The Grand Hyatt
05.2021 - 02.2023Read More
Customer Resolution Manager
T-Mobile
02.2015 - 03.2021Read More
Administrative Legal Assistant
Blackman & Levine, LLC
08.2002 - 06.2009Read More
Front Office Supervisor
Magnolia Hotel
10.2001 - 08.2002Read More
Front Desk Agent
Adam's Mark Hotel
04.1999 - 10.2001Read More
Metropolitan State University of Denver
BBA from Business Management And Accounting
Read More