Alixia KEYS
Buford,GA
Summary
Proven leader with extensive experience at McDonald's, adept in customer service and problem-solving. Excelled in staff training, enhancing team performance by 30%. Skilled in inventory management and critical thinking, fostering a positive and efficient work environment. Demonstrates exceptional decision-making and employee mentoring abilities, driving continuous improvement and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
Buford, GA
07.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Managed staff hiring, training and supervision.
Stocking Associate
Walmart
Buford, GA
10.2021 - 03.2022
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Scanned, recorded and verified received inventory during regular shipments.
- Collaborated with team members to maintain a clean, organized work environment.
Education
High School Diploma -
Georgia Cyber Academy
Atlanta, GA05.2022
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Staff Motivation
- Training and mentoring
- Relationship Building
- Team Development
- Delegating Work
- Quality Assurance
- Staff Training and Onboarding
- Flexible Schedule
- Budgeting knowledge
- Equipment Troubleshooting
- Customer Service
- Problem-Solving
- Critical Thinking
- Computer Skills
- Active Listening
- Performance monitoring
Timeline
Shift Manager
McDonald's
07.2022 - Current
Stocking Associate
Walmart
10.2021 - 03.2022
High School Diploma -
Georgia Cyber Academy