Aliya Boyer
Pikeville,KY
Summary
Dynamic professional with a proven track record at Texas Roadhouse, excelling in customer service and organizational ability. Expert in managing high-volume events and enhancing customer satisfaction through effective communication and problem-solving. Demonstrates strong multitasking skills and an engaging personality, driving productivity and engagement among teams.
Overview
5
5
years of professional experience
Work History
Bartender
Texas Roadhouse
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager
Texas Roadhouse
06.2021 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Host
Texas Roadhouse
05.2019 - 12.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associate Of Science - Science
Big Sandy Community And Technical College
Pikeville, KY05.2023
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Clear and effective communication
- Patience and Tolerance
- Engaging personality
- Customer service expertise
- Organizational ability
Timeline
Bartender
Texas Roadhouse
09.2023 - Current
Manager
Texas Roadhouse
06.2021 - 07.2022
Host
Texas Roadhouse
05.2019 - 12.2019
Associate Of Science - Science
Big Sandy Community And Technical College