Aliya Garcia
Dunn,NC
Summary
Customer Services Officer with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service
Stuart Surles Insurance
Angier, NC
04.2023 - Current
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
Financial Associate
Mariner Finance
Dunn, NC
04.2022 - 04.2023
- Analyzed budgets, expenses, accounts receivable and payable, and other financial records to identify discrepancies or misstatements.
- Advised clients on how best to allocate assets among different asset classes.
- Helped customers with concerns about financial products or services.
Sales Associate
Michael Kors
Smithfield, NC
04.2021 - 04.2022
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
Sales Associate
Children's Place
Smithfield, NC
05.2021 - 01.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Sales Representative
Pacsun
Smithfield, NC
11.2020 - 04.2021
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Prepared and delivered appropriate presentations on products and services.
- Assisted customers with product selection, sizing and styling.
Sales Representative
Michael Kors
Smithfiel, NC
11.2020 - 01.2021
- Generated new sales leads through cold calling and networking activities.
- Reviewed monthly performance against targets set by management team.
- Developed key customer relationships to increase sales.
Customer Service Representative
Cricket Wireless
Fuquay-Varina, NC
12.2019 - 11.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
CNA
Liberty Commons Nursing
Benson, NC
08.2019 - 12.2019
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Assisted patients in ambulation and transfers using proper body mechanics.
Education
High School Diploma -
West Johnston High School
Benson, NC05-2019
Some College (No Degree) -
Johnston Community College
Smithfield, NCSkills
- Complaint Handling
- Social Media
- Issue Escalation
- Payment management
- Customer Relationship Management
Languages
Spanish
Professional
Certification
- CPR
Affiliations
- Church
Timeline
Customer Service
Stuart Surles Insurance
04.2023 - Current
Financial Associate
Mariner Finance
04.2022 - 04.2023
Sales Associate
Children's Place
05.2021 - 01.2022
Sales Associate
Michael Kors
04.2021 - 04.2022
Sales Representative
Pacsun
11.2020 - 04.2021
Sales Representative
Michael Kors
11.2020 - 01.2021
Customer Service Representative
Cricket Wireless
12.2019 - 11.2020
CNA
Liberty Commons Nursing
08.2019 - 12.2019
High School Diploma -
West Johnston High School
Some College (No Degree) -
Johnston Community College