Summary
Overview
Work History
Skills
Timeline
Generic

Aliya Isse

Seattle,WA

Summary

I am a people-first professional with a mix of experience in behavioral therapy, retail sales, and mobile technology. In my work as a Behavioral Technician, I support children with autism by creating a safe and encouraging environment where they can grow and succeed. In my retail and mobile roles, I have enjoyed helping customers find exactly what they need, whether that is the right phone, the perfect plan, or a product that makes their day easier. I take pride in listening, understanding, and finding solutions that make a real difference, while meeting and exceeding performance goals.

Overview

5
5
years of professional experience

Work History

Behavior Technician

Amergis Staffing
Seattle, Washington
08.2024 - Current
  • Assisted in the implementation of crisis intervention protocols when needed.
  • Monitored client's progress towards identified goals through data collection and analysis.
  • Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
  • Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
  • Educated families about ABA principles so they can effectively implement them at home.
  • Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.
  • Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.

online order filler

walmart
Beaver, Oregon
09.2023 - 06.2024
  • Efficiently filled orders using hand-held scanners.
  • Received orders and prepared them for shipment by selecting items from shelves, packing boxes, labeling, and loading onto delivery trucks.
  • Maintained cleanliness of work area at all times.
  • Provided excellent customer service when answering inquiries about product availability or delivery status.
  • Worked closely with other departments to resolve discrepancies between orders placed and those shipped or received.
  • Utilized barcode scanning technology to quickly locate items needed for filling orders.
  • Performed cycle counts on a regular basis to maintain inventory accuracy.

Mobile Specialist

Metro by T-Mobile
Louisville, Kentucky
09.2022 - 08.2023
  • Created detailed technical documentation for each customer's mobile platform.
  • Tracked usage patterns of customers' various types of devices.
  • Analyzed customer requirements and identified appropriate solutions for their mobile needs.
  • Gathered feedback from users regarding usability issues with their current mobile setup.
  • Provided technical support and troubleshooting assistance to customers using mobile platforms.
  • Maintained an inventory of all company-issued mobile hardware and software products.
  • Developed and implemented mobile strategies for customers.

Sales Associate

Rainbow
Louisa, Kentucky
01.2021 - 08.2022
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Organized stockroom shelves according to size, color or style.
  • Upsold additional items based on customer interests and needs.
  • Processed transactions using a point-of-sale system.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.

Skills

  • Behavior modification
  • Effective communication
  • Family education
  • Inventory management
  • Team collaboration
  • Client relationship management
  • Customer feedback analysis
  • Technical troubleshooting
  • Attention to detail
  • Problem solving
  • Sensory integration support
  • Professional development
  • Data collection and analysis
  • Energetic self-starter

Timeline

Behavior Technician

Amergis Staffing
08.2024 - Current

online order filler

walmart
09.2023 - 06.2024

Mobile Specialist

Metro by T-Mobile
09.2022 - 08.2023

Sales Associate

Rainbow
01.2021 - 08.2022
Aliya Isse