Aliya Mahase
Saint Augustine,FL
Summary
Detail-oriented, known for delivering exceptional customer service and maintaining cleanliness standards. Proven ability in inventory management and event coordination, ready to positively impact the guest experience.
Overview
4
4
years of professional experience
Work History
Host
Bronx House Pizza
Saint Augustine, Florida
07.2026 - Current
- Greeted guests warmly and ensured positive first impressions.
- Provided excellent customer service by anticipating customer needs.
- Managed reservations and organized seating arrangements efficiently.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Provided customers with accurate wait times and monitored waiting list.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Host
Bonefish Grill
Port Saint Lucie, Florida
05.2026 - 07.2026
- Greeted guests warmly and ensured positive first impressions.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed reservations and organized seating arrangements efficiently.
- Assisted guests with menu inquiries and provided recommendations.
- Monitored dining area for cleanliness and guest needs consistently.
- Handled guest complaints promptly to maintain satisfaction levels.
- Collaborated with management to improve guest experience initiatives.
Crew Member
Rita's
Indian land, SC
02.2025 - 05.2026
- Provided friendly service and ensured accurate order taking to enhance customer experience.
- Prepared and served frozen treats following established recipes and procedures.
- Processed cash register transactions and managed customer payments to ensure smooth operations.
- Addressed customer inquiries and concerns promptly to improve overall satisfaction.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Restocked supplies and ingredients to maintain optimal inventory levels daily.
- Collaborated with team members to ensure smooth service during peak hours.
- Assisted in training new crew members on operational procedures and customer service.
Shift Leader
Tropical Smoothie Cafe
Indian land, SC
05.2022 - 09.2024
- Supervised team members during peak shifts to ensure smooth operations and enhance customer experience.
- Trained new staff on menu offerings and customer service protocols to improve service quality and speed.
- Managed inventory levels and placed orders for supplies to ensure adequate stock for daily operations.
- Ensured workspace cleanliness and organization met health standards.
Education
Associate of Science -
University of South Carolina, Lancaster
South Carolina05-2026
Skills
- Guest experience management
- Reservation management
- Dining area preparation
- Cleanliness standards
- Menu presentation
- Stock organization
- Time management
- Team collaboration
- Conflict resolution
- Customer service
Timeline
Host
Bronx House Pizza
07.2026 - Current
Host
Bonefish Grill
05.2026 - 07.2026
Crew Member
Rita's
02.2025 - 05.2026
Shift Leader
Tropical Smoothie Cafe
05.2022 - 09.2024
Associate of Science -
University of South Carolina, Lancaster