ALIYA MARTINEZ
Fort Yates,ND
Summary
Experienced customer service professional with a proven track record of problem-solving and collaborating with team members to achieve goals. Proficient in utilizing computer programs and applications to streamline processes and enhance productivity. Skilled in time management to prioritize tasks efficiently and meet deadlines. Strong communication skills to interact effectively with customers, colleagues, and stakeholders.
Overview
6
6
years of professional experience
Work History
Front Desk Clerk
Prairie Knights Casino & Resort
Fort Yates, ND
08.2023 - Current
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained new staff members in customer service techniques and hotel operations.
Teacher Aid
Discovery Center Headstart
Fort Yates, ND
01.2020 - 08.2023
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Look for developmental issues in students and report my findings to the lead teachers.
- Kept classrooms clean, neat, and properly sanitized for the sake of student health and classroom efficiency.
- Plan age-appropriate activities and keep an eye on everyone's safety.
Front Desk Clerk
Prairie Knights Casino & Resort
Fort Yates, ND
09.2019 - 05.2020
- Request identification and verify that the credentials provided are correct.
- Calculated guest billings and posted charges to room accounts accurately.
- Answered phones, handled customer inquiries, and transferred calls to the appropriate department.
- Handled customer complaints and concerns quickly and effectively with a positive attitude, resolving issues to the satisfaction of customers.
- Ensured financial accuracy by collecting deposits, fees, and payments.
- Double-checked transactional data by double-checking patrons' names and payment information, as well as clearly communicating costs and fees.
Maintenance Trainee
Standing Rock Headstart 0-5 Central office
Fort Yates, ND
12.2019 - 01.2020
- Sanitized restrooms with chemicals like ammonia to prevent the spread of germs.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Did general cleaning and housekeeping tasks such as sweeping, pulling weeds, painting, and power washing.
Education
General Studies - Some college (No degree)
Sitting Bull College
Fort Yates, NDWelding - Certificate -
Sitting Bull College
Fort Yates, ND01.2020
Skills
- Customer service
- Problem solving
- Teamwork
- Proficient computer skills
- Time management
- Communication
- Listening skills
- Worksite organization
Timeline
Front Desk Clerk
Prairie Knights Casino & Resort
08.2023 - Current
Teacher Aid
Discovery Center Headstart
01.2020 - 08.2023
Maintenance Trainee
Standing Rock Headstart 0-5 Central office
12.2019 - 01.2020
Front Desk Clerk
Prairie Knights Casino & Resort
09.2019 - 05.2020
General Studies - Some college (No degree)
Sitting Bull College
Welding - Certificate -
Sitting Bull College