Aliya Riley
Adventure Parks
Zanesfield,OH
1
Certification
7
years of professional experience
Front Desk Receptionist managing campground reservations, guest check-in and check-out, and daily payment processing in a fast-paced hospitality setting. Answers phones, emails, and guest inquiries, resolving 11–20 concerns per week while coordinating with maintenance and housekeeping to resolve campsite and cabin needs quickly. Maintains accurate records, cash transactions, and a welcoming front office that supports smooth guest stays.
Work History
Front Desk Receptionist
9 Months- Coordinated guest check-in and check-out processes, ensuring smooth operations and customer satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated campsite and cabin reservations using campground reservation software to ensure seamless guest experiences.
- Managed multi-line phone system to efficiently handle incoming calls and direct inquiries.
- Maintained a clean, organized, and welcoming front office environment.
- Managed campsite and cabin reservations using campground reservation software.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Oversaw inventory management of front desk supplies, maintaining adequate stock levels and organization.
- Sold camp store merchandise and campground amenities when applicable.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Key Holder/Retail Associate
10 Months- Facilitated positive customer experiences through proactive greetings, assistance, and responsive support.
- Enhanced customer experience by maintaining extensive knowledge of product features and current promotions.
- Processed transactions with accuracy to ensure seamless customer service.
- Engaged customers with tailored product suggestions to enhance overall shopping experience.
- Supervised daily operations, ensuring exceptional customer service and product knowledge.
- Managed store operations by adhering to scheduled opening and closing times while ensuring compliance with security measures.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed inventory levels, conducting regular stock audits for accuracy and availability.
- Implemented systematic organization and cleanliness protocols for sales floor and backroom operations.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Elementary Special Education Paraprofessional
11 Months- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Provided support during classroom activities, enhancing student engagement and participation.
- Monitored student progress, reporting observations to teachers for tailored support strategies.
- Collaborated with educators to adapt instructional materials for accessibility and understanding.
- Led small group sessions focused on skill development, fostering a supportive learning environment.
- Developed and maintained strong relationships with parents, facilitating communication about student progress and needs.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Maintained positive attitude and affirmatively communicated with each student.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student's growth and progress.
Preschool Instructional Assistant
1 Year 8 Months- Developed engaging lesson plans to promote cognitive and social skills in preschool children.
- Collaborated with lead teachers to implement curriculum effectively and address diverse learning needs.
- Assisted in classroom management, fostering a positive learning environment through effective behavior strategies.
- Monitored student progress and provided feedback to parents regarding developmental milestones.
- Evaluated classroom activities, suggesting improvements to enhance overall educational effectiveness and student outcomes.
- Assisted in assessment preparation by providing targeted instruction based on identified areas of need for each student.
- Supported the development of fine and gross motor skills through guided play activities and hands-on experiences.
- Maintained a safe and nurturing environment, promoting positive behaviors and social interactions among children.
To-Go Specialist/Server
1 Year 3 Months- Managed to-go orders, ensuring accuracy and timely delivery for customer satisfaction.
- Collaborated with kitchen staff to streamline order preparation processes.
- Monitored inventory levels of takeout supplies, reducing waste and costs.
- Developed strong relationships with repeat customers, enhancing loyalty and retention.
- Analyzed customer feedback to identify areas for service enhancement and training needs.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
- Supported needs of 8- person wait staff who attended to specific needs of countless customers daily for a fast-paced restaurant with social relevancy and intentionality.
Lifeguard
1 Year 5 Months- Monitored pool area to ensure safety and compliance with health regulations.
- Responded quickly to emergencies, providing first aid and CPR as needed.
- Conducted routine inspections of swim facilities and equipment for maintenance needs.
- Implemented safety drills to enhance team readiness for emergency situations.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Summer Staff Member
1 Year 3 Months- Supervised and ensured the safety of a group of maximum 12 campers during daily activities
- Guided campers in developing social skills, conflict resolution, and teamwork, fostering personal growth and positive relationships
- Collaborated with fellow counselors to create a positive camp environment through effective communication and teamwork
- Managed camper behavior by enforcing rules consistently while maintaining a supportive atmosphere
- Developed creative games tailored to different age groups that encouraged physical activity
- Implemented behavior management strategies to encourage positive behavior among campers, effectively addressing disruptive behaviors
- Foster a safe, inclusive, and faith-filled environment
- Teach or assist with Bible devotions, prayer time, and Christian life discussions
- Encourage campers to grow in confidence, faith, and character
- Guide campers through daily schedules including meals, chapel, recreation, and evening programs
- Created and implemented age-appropriate lesson plans for educational programs that promoted learning while having fun
- Demonstrated patience when working with nervous or inexperienced riders. built their confidence through positive reinforcement techniques
- Led and supervise a cabin of campers (ages vary by session)
- Instructed students on proper horse care, grooming, tacking, and stable management techniques
- Implemented effective teaching methods to improve riders; balance, posture, and overall riding skills
- Evaluated riders; progress regularly through assessments and provided constructive feedback for improvement
- Assisted with basic horse care and barn duties
- Upheld camp rules, safety standards, and behavioral expectations, ensuring a safe and respectful environment for all campers
- Serve as a positive Christian role model in words, actions, and attitude
Education
High School Diploma
- Extracurricular Activities: Swimming 4 years, Cheerleading 2 years, Show Choir 3 years, Musical 4 years.
- Completed AP course in Psychology
Skills
Customer service
Communication
Google Workspace
Microsoft Excel
Leadership
Phone etiquette
Classroom management
Student support
Behavior management
Small group instruction
Activity planning
Conflict de-escalation
Certification
- Driver's License
- First Aid Certification
- AED Certification
- CPR Certification
Timeline
Front Desk Receptionist
Adventure Parks
07.2025 - 04.2026Read More
Key Holder/Retail Associate
The Naked Goat Bath & Body
03.2024 - 01.2025Read More
Elementary Special Education Paraprofessional
Benjamin Logan Elementary School
07.2023 - 06.2024Read More
Preschool Instructional Assistant
MRESC
11.2021 - 07.2023Read More
To-Go Specialist/Server
Texas Roadhouse
03.2021 - 06.2022Read More
Lifeguard
Honda Wellness Center
09.2019 - 02.2021Read More
Summer Staff Member
Marmon Valley Ministries
05.2019 - 08.2020Read More
Benjamin Logan High School
High School Diploma
Read More